topic Re: Arlo Ultra Hub won't connect and won't factory reset. in Arlo Ultra

Arlo Ultra Hub won't connect and won't factory reset.

Justinjsimms — Sat, 10 Jun 2023 00:58:09 GMT

My Arlo Ultra Hub stopped connecting. It lost connection to one camera at a time until it wouldn't connect to the internet anymore. The same ethernet cable works with other products. Attempted to factory reset and does not work. Held button for 10+ seconds ever time with zero changes. Had system for 4 years.

Re: Arlo Ultra Hub won't connect and won't factory reset.

JamesC — Tue, 13 Jun 2023 19:46:28 GMT

Justinjsimms,

This could indicate hardware failure. What is the LED behavior on the SmartHub after a factory reset?

JamesC

Re: Arlo Ultra Hub won't connect and won't factory reset.

Justinjsimms — Sat, 17 Jun 2023 12:45:45 GMT

It won’t actually reset. It will stay blue and never connect or stay Amber and never connect. I probably need to replace the hub but was hoping to avoid the expense.