topic Re: Ky in Arlo Ultra

New phone not recognized

Taatch — Mon, 24 Apr 2023 20:23:11 GMT

New phone Arlo worked a couple of days and then it didn’t recognize my phone I have done the bump verification and I get to the screen after entering the code that is sent out and it asks trust device hit trust and all it does is keep spinning. Have deleted app and redownloaded and it does same thing

Re: Ky

JamesC — Mon, 24 Apr 2023 20:22:54 GMT

Taatch,

If you choose to not trust the device, does it allow the login to continue?

You may need to remove some devices from your trusted list to allow room for the new device. For more information on how to do this, see here: https://kb.arlo.com/000062289/How-do-I-edit-two-step-verification-settings

JamesC