topic Re: Arlo ultra cvr plan problems in Arlo Ultra

Arlo ultra cvr plan problems

Gavin_b — Fri, 08 Jul 2022 05:44:20 GMT

Hi

I've been paying for the cvr plan for a few months now and everything has been good until now, my partner has been granted access for over a year problem free.

On her phone it is now saying
arlo cvr not supported for this device.

But it's working fine on my phone, any ideas please on how to fix this

Thanks

Re: Arlo ultra cvr plan problems

Smoody — Fri, 08 Jul 2022 21:15:07 GMT

I am having the same problem. I have (2) ultra 3's with CVR and the timeline feature works fine logged in as the owner of the account, however my shared device could also view the timeline up until recently. At some point in the last month ( I think after a firmware update) my shared device now says CVR not supported on this device! It's really annoying to have to log in and out of different accounts to view the timeline when necessary

Re: Arlo ultra cvr plan problems

Gavin_b — Sat, 09 Jul 2022 07:13:47 GMT

Hopefully there pick this up and get it sorted soon as.

Re: Arlo ultra cvr plan problems

ShayneS — Mon, 11 Jul 2022 18:20:42 GMT

I am currently having this issue investigated and I will provide another update as soon as possible.

Re: Arlo ultra cvr plan problems

ShayneS — Wed, 13 Jul 2022 16:28:53 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Arlo ultra cvr plan problems

Gavin_b — Sun, 31 Jul 2022 11:55:49 GMT

Hi
Any update on this yet please

Re: Arlo ultra cvr plan problems

Retired_Member — Mon, 29 Aug 2022 17:39:02 GMT

I reported this problem to support 3 months ago and all I got was tons of duplicated messages asking me to re-install the app. 2 months ago support finally confirmed the problem exists and promised a fix. As of today, the problem is not solved and nobody cares.

I hope you will issue full refunds to your customers who pay for CVR? I have subscription for 7 cameras and can't use CVR for 3 months so far. In other words, you charge me (and other customers) for non-working feature and do nothing to solve the problem for months.

Re: Arlo ultra cvr plan problems

ShayneS — Mon, 29 Aug 2022 22:13:04 GMT

Hi @M-Math

This error message is being investigated. It should not impact functionality. You can tap anywhere on the screen to remove the error messaging as a workaround. I will provide another update as soon as possible.

Re: Arlo ultra cvr plan problems

Retired_Member — Tue, 30 Aug 2022 06:36:36 GMT

@ShayneS wrote:
Hi @M-Math

This error message is being investigated. It should not impact functionality. You can tap anywhere on the screen to remove the error messaging as a workaround. I will provide another update as soon as possible.

I wish it was true... Tapping on the screen only hides error message, but CVR does not work. In other words, you continue charging customers for feature that is not even available.

Re: Arlo ultra cvr plan problems

ShayneS — Tue, 30 Aug 2022 17:26:11 GMT

@M-Math

I will notify the team regarding this now.

Re: Arlo ultra cvr plan problems

Smoody — Thu, 01 Sep 2022 03:59:04 GMT

I agree that the suggested workaround does not work. CVR on a shared device/user is not functional period.

Re: Arlo ultra cvr plan problems

Him696 — Fri, 23 Sep 2022 22:45:15 GMT

Any updates on this???

Having the same problem and customer support was of no help at all...ridiculous having this error for like 4 months now.

Re: Arlo ultra cvr plan problems

Gavin_b — Tue, 04 Oct 2022 19:12:24 GMT

This still haven't been resolved, I'm paying for something I can't use.

Re: Arlo ultra cvr plan problems

Him696 — Tue, 04 Oct 2022 19:15:32 GMT

Any updates on this???? Still having the same problem

Re: Arlo ultra cvr plan problems

ShayneS — Wed, 14 Dec 2022 00:26:31 GMT

Is anyone still experiencing this issue?

Re: Arlo ultra cvr plan problems

Gavin_b — Wed, 14 Dec 2022 07:10:44 GMT

Yes me

It's still the same has never been fixed

Re: Arlo ultra cvr plan problems

Retired_Member — Wed, 14 Dec 2022 13:49:29 GMT

Yes, everyone still experience this issue - Arlo never fixed it. You have great support!

Re: Arlo ultra cvr plan problems

Him696 — Wed, 14 Dec 2022 16:01:33 GMT

Same here....they never fixed it...funny that they're still coming out with new products but can't fix a deal breaker issue like this.

Re: Arlo ultra cvr plan problems

ShayneS — Thu, 09 Feb 2023 18:03:23 GMT

Are we still experiencing this issue?

Re: Arlo ultra cvr plan problems

Him696 — Thu, 09 Feb 2023 19:02:49 GMT

Yes. Hasn't been fixed and not expecting it to be fixed tbh. All I can say for any soul that somehow wonders in this thread is: STAY AWAY FROM ARLO CAMERAS!