topic Re: VMB5000 no firmware in Arlo Ultra

VMB5000 no firmware

Nickbrown20 — Tue, 04 Apr 2023 08:06:31 GMT

Hi all,

I’ve lost all functionality of my Arlo system. I think it’s an issue with the base station. I’ve tried restarting, resetting, adding, removing with no luck. It can never find a firmware update and says I need to update to add cameras? It had been working fine for a few years. Very frustrated, any help appreciated.

regards

nick

Re: VMB5000 no firmware

ShayneS — Wed, 05 Apr 2023 21:33:08 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: VMB5000 no firmware

Nickbrown20 — Wed, 05 Apr 2023 22:52:39 GMT

I have as well, just waiting in a response…

Re: VMB5000 no firmware

jguerdat — Wed, 26 Apr 2023 13:40:26 GMT

If possible, take the hub to a friend's house and try adding it there. There have been a few instances where doing this caused it to work fine when returned home.