topic Re: Removing Trusted Device in Arlo Ultra

Removing Trusted Device

msanchez9760 — Sun, 04 Dec 2022 22:41:54 GMT

Hey all I've finally figured out how to remove a trusted device from the arlo secure app. Open the app and go to settings, profile, login settings, two-step verification, then a list of all your trusted devices will show up. tap on edit and delete away.

Re: Removing Trusted Device

DannyBearAgain — Mon, 05 Dec 2022 05:27:32 GMT

I think they call these Easter eggs. Arlo has lots hidden around the app.

Re: Removing Trusted Device

OlyCat — Mon, 02 Jan 2023 00:35:30 GMT

I don’t have an edit option.

Re: Removing Trusted Device

StephenB — Mon, 02 Jan 2023 13:29:15 GMT

@OlyCat wrote:

I don’t have an edit option.

I'm not seeing it in the iPhone app either.

Try my.arlo.com on a PC. There I do see "edit" at the bottom of the page.

Re: Removing Trusted Device

jguerdat — Mon, 02 Jan 2023 14:27:04 GMT

I see Edit on Android for both the new and old interfaces. Maybe an iOS thang?

Re: Removing Trusted Device

DannyBearAgain — Mon, 02 Jan 2023 20:42:35 GMT

The edit text button is visible using arlo app iOS v3.6.8.

Re: Removing Trusted Device

msanchez9760 — Mon, 02 Jan 2023 21:20:54 GMT

Ok I see how it works, on IOS platforms you follow the steps until you get to the edit part. On iPhone's you have to swipe left to see the delete button, it'll turn red with the word delete on it. Just verified it with the wife's phone x

Re: Removing Trusted Device

Onsightyqq — Mon, 20 Mar 2023 07:27:08 GMT

I have been trying to remove old devices without luck. Regarding my list of trusted devices, I do not have an edit button in order to uncheck old devices. I am using an iPad to access the Arlo App, iOS 16.3.1

Re: Removing Trusted Device

Onsightyqq — Mon, 20 Mar 2023 07:31:36 GMT

It’s the same story on my iPhone 13 with iOS16.3.1

Re: Removing Trusted Device

DannyBearAgain — Mon, 20 Mar 2023 09:55:59 GMT

They removed the edit button, now they have a add (+) symbol.

You can swipe left on a trusted device to show the red delete function, unless it is ticked for being the primary device for receiving the 2fa requests.

untick if you can or tick another mobile device as the primary.

you should be able to swipe left to delete the unwanted device.

Re: Removing Trusted Device

StephenB — Mon, 20 Mar 2023 13:59:15 GMT

@Onsightyqq wrote:

It’s the same story on my iPhone 13 with iOS16.3.1

Try touching the device you want to remove and swipe left. You should see "delete" show up on the right.

Re: Removing Trusted Device

Onsightyqq — Mon, 20 Mar 2023 20:54:22 GMT

Ok, thanks. That worked perfectly to remove my unwanted device. Thanks Stephen B.

Re: Removing Trusted Device

Rhsa — Wed, 22 Mar 2023 11:04:32 GMT

No option to remove

only add

Re: Removing Trusted Device

jguerdat — Wed, 22 Mar 2023 14:00:36 GMT

Did you try swiping left as suggested above?

Re: Removing Trusted Device

Onsightyqq — Thu, 23 Mar 2023 17:22:14 GMT

Yes I did. It worked.