topic SMARTHUB IS OFFLINE in Arlo Ultra

SMARTHUB IS OFFLINE

JCERNIGLIA — Sun, 04 Dec 2022 23:47:21 GMT

SMARTHUB IS OFFLINE. THE LIGHT GOES FROM SOLID BLUE TO FLASHING AMBER...HELP

Re: SMARTHUB IS OFFLINE

StephenB — Mon, 05 Dec 2022 11:43:40 GMT

@JCERNIGLIA wrote:

SMARTHUB IS OFFLINE. THE LIGHT GOES FROM SOLID BLUE TO FLASHING AMBER...HELP

Does power-cycling the base resolve it?

Re: SMARTHUB IS OFFLINE

JCERNIGLIA — Mon, 05 Dec 2022 11:53:00 GMT

No. I’ve redone the Ethernet cable and power. Also reset the hub. The light turns blue then flashes amber. After some time it repeats blue then flashes amber. This happens continuously

Re: SMARTHUB IS OFFLINE

JamesC — Mon, 05 Dec 2022 19:12:21 GMT

JCERNIGLIA,

Try removing the smarthub from your account, factory reset, and then re-onboard as if it were a brand new device.

Follow the instructions here: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station

JamesC

Re: SMARTHUB IS OFFLINE

JCERNIGLIA — Mon, 05 Dec 2022 19:21:15 GMT

ALREADY TRIED. BASICALLY LIKE ITS A NEW SYSTEM. DOESN'T WORK

Re: SMARTHUB IS OFFLINE

JamesC — Mon, 05 Dec 2022 20:45:48 GMT

JCERNIGLIA,

This could indicate a hardware issue with the device. I encourage you to reach out to the Arlo Support team and open a ticket. You can find support options within the Arlo Mobile app under Settings > Support.

JamesC