topic Re: Cannot review local videos after Arlo SmartHub - VMB5000 - 1.20.2.1_1355_3673353 update in Arlo Ultra

Cannot review local videos after Arlo SmartHub - VMB5000 - 1.20.2.1_1355_3673353 update

MMcV — Tue, 15 Nov 2022 18:34:18 GMT

When I use the Android Arlo app or via Windows web browser to access SmartHub stored local videos the access fails. Message displayed is "There was an error obtaining your library. Arlo team is working on the issue. Try again". I have verified all devices are working. I also ejected and verified videos are still being recorded to the SDCard. I have reinserted the card and the Arlo interface says the SmartHub Storage Settings are recording locally and in "Ready" status. All was working fine before the latest SmartHub update.

Re: Cannot review local videos after Arlo SmartHub - VMB5000 - 1.20.2.1_1355_3673353 update

jguerdat — Wed, 16 Nov 2022 14:56:51 GMT

Have you rebooted the hub? You may want to copy the videos off the card and reformat it in the hub.

Re: Cannot review local videos after Arlo SmartHub - VMB5000 - 1.20.2.1_1355_3673353 update

MMcV — Wed, 23 Nov 2022 16:03:43 GMT

Rebooted, including full power off reboot. Removed SDCard, copied contents, reloaded and reformatted card. Same outcome. App says "There was an error obtaining you library. Arlo team is working on this issue."

Re: Cannot review local videos after Arlo SmartHub - VMB5000 - 1.20.2.1_1355_3673353 update

jguerdat — Thu, 24 Nov 2022 14:08:55 GMT

There have been sporadic reports of this behavior recently, including on 1 of 2 hubs used by @StephenB . You may be affected by this, too, but no solution until the cause is identified and corrected.

If you really want to hit it over the head with a big hammer, remove all devices in your account and start fresh. Dunnno if that helps at all...