topic Re: cameras are working/recording but app shows offline intermittently in Arlo Ultra

cameras are working/recording but app shows offline intermittently

All4Richie — Fri, 21 Oct 2022 19:27:06 GMT

cameras are working/recording but app shows offline intermittently. (over and over again)

*Arlo Essential Spotlight camera x 5

*Arlo Pro smart hub

*Apple Phone 13 (with the Latest update)

Firmware- 1.20.1.1_1265_eccc317

-This started on the afternoon of Oct.18 (I don't see any updates needed)

-Rebooted everything and problem is still ongoing.

So camera are working/recording fine but the app is intermittently showing all 5 as offline. So I go into library (which shows the latest recordings/which are fine) I back out onto main screen showing all cameras and it says offline. I refresh and it show them online then goes back to offline. really strange and I have never encountered this before. I have been using Arlo for over 5 years now.

Please advise.

Re: cameras are working/recording but app shows offline intermittently

All4Richie — Fri, 21 Oct 2022 23:13:45 GMT

I tried logging on my Mac book and its doing the same thing. The only difference is it will intermittently show as cameras are rebooting instead of offline on my I-phone. Strange. Would appreciate the help.

Thank you in advance.

Re: cameras are working/recording but app shows offline intermittently

ShayneS — Mon, 24 Oct 2022 15:23:10 GMT

Are you still experiencing this?