topic Re: Firmware update in Arlo Ultra

Firmware update

Edinburgh_lad1 — Thu, 15 Sep 2022 06:07:58 GMT

So, there's a new firmware update that I thought I'd apply to my base station.

Could someone from Arlo please clarify the function, if any, of 'Firmware version' function. Upon pressing that, I get 'No updates available'. Is it ever possible to update firmware that way, as in my years with Arlo, I've never see an update being available that way, and even then, since there's no option not to install updates (!), what is actually the function of that message/function.

Re: Firmware update

jguerdat — Thu, 15 Sep 2022 14:04:14 GMT

It is occasionally available when selecting Firmware Update in the device settings but usually the update is done automatically overnight. That's why you don't see any updates available - it's already been done. If you were ever to see a message about an update being available, you could ignore the message on the Devices card and go to the device settings and check - it should then be there.

Re: Firmware update

Edinburgh_lad1 — Thu, 15 Sep 2022 19:28:23 GMT

I don't think you're right.

My base station is stuck on 1.19 firmware with 'No updates available'. Even the Add New Device option doesn't find new firmware.

So, I don't think the 'Device Info' option does anything, but happy to wait to hear the others' experience, too.

Re: Firmware update

jguerdat — Fri, 16 Sep 2022 13:52:33 GMT

Have you rebooted the base?

Re: Firmware update

Edinburgh_lad1 — Fri, 16 Sep 2022 17:58:20 GMT

Yes

Re: Firmware update

AbeG — Mon, 19 Sep 2022 02:30:53 GMT

They probably pulled the update because it is likely the cause of "No 4k or 2K local live streaming". Probably lucky you didn't get it.

Re: Firmware update

Edinburgh_lad1 — Sun, 02 Oct 2022 07:18:20 GMT

Yes, that's probably the reason. Although, since the latest update, the base station hasn't updated to 1.20; It's still on 1.19. So, how does this updating work? And does it at all when you select that option 'firmware version' in Arlo app?

Re: Firmware update

Edinburgh_lad1 — Wed, 05 Oct 2022 08:37:08 GMT

I wondered @JamesC if you knew why I can't initiate firmware update from within the 'Device Info > Firmware' option? It'd be helpful if you explained the whole firmware process to us, as it's been 2 weeks since the information regarding new firmware has been posted on this forum, but my base station hasn't updated yet.

Re: Firmware update

JamesC — Wed, 05 Oct 2022 17:04:24 GMT

Edinburgh_lad1,

This firmware release is not yet available in the EU. While it is planned to be made available for users in the EU, I do not have an ETA at this time for it's release. I will keep you posted as more information becomes available.

JamesC

Re: Firmware update

Edinburgh_lad1 — Wed, 05 Oct 2022 21:03:59 GMT

Ah, no worries - thank you @JamesC. That makes sense and clarifies everything.

Probably a good idea if this kind of info is in future releases included in the release notes as a postscript.