topic Re: Schedule suddenly broken in Arlo Ultra

Schedule suddenly broken

pjama — Wed, 14 Sep 2022 22:37:46 GMT

So yesterday afternoon my wife noticed there were no vids even though people had been in and out all day. This is an Arlo VMB5000 and a number of Arlo pros, Android App version 3.6.9_28472 released 08/30/22

It turns out the schedule is no longer working such that instead of having the scheduled mode on, it shows "Disarmed". And it is indeed disarmed with no vids. Turning a specific mode on does work.

I changed nothing prior and the schedule and all modes have not changed for years, it just suddenly stopped working. What's going on Arlo?

I'll add that the Schedule showed disarmed on both mine and my wife's phone so this is likely a back end thing rather than hardware or app.

Re: Schedule mode

srpjnz — Wed, 14 Sep 2022 21:55:47 GMT

I am having this same issue as of only the past week. I have deleted the schedule, recreated it, recreated a custom mode, yet still happens. Rebooting does not work either. This is a new issue only very recently, so something must have changed.

Enabling a schedule with a custom mode no longer works (defaults to disarm)

srpjnz — Wed, 14 Sep 2022 21:59:53 GMT

In the past week something has changed. Until then, I had a schedule set up to switch between ARMED and a custom mode. This was working fine, and now, it ignores the custom mode, and goes straight into DISARMED mode. I have deleted the schedule, deleted the custom mode and recreated them. I hav rebooted. But still it does this behaviour. Has anyone any suggestions?

Re: Schedule suddenly broken

ralfyguy1 — Wed, 14 Sep 2022 22:29:38 GMT

Same here. I'm pretty sure one of the mods is going to chime in soon to ask us to reboot, clear the cache or get in contact with support in a little while.

Re: Enabling a schedule with a custom mode no longer works (defaults to disarm)

ralfyguy1 — Wed, 14 Sep 2022 22:30:34 GMT

Same here.

Re: Schedule suddenly broken

Dannybear — Wed, 14 Sep 2022 23:18:13 GMT

Just to add that my two vmb4000 Base stations were updated last night and with scheduled custom modes enabled, the cameras were disarmed. I also noticed that the other base was in geofencing away mode while I was still at home.

Toggling the mode settings for the Base station seemed to correct the issue.

Arlo needs to notify the customer when a firmware update occurs that informs them that a operational check is required on the customer part to ensure continued performance.

Arlo Secure Modes

mcn2019 — Wed, 14 Sep 2022 23:32:21 GMT

My Arlo Secure iPhone app is usually set to operate in Schedule Mode, with a "Daytime Setting" and a "Nighttime Setting" that have worked well for over a year. Since a recent app update the Schedule Mode now only delivers the app's Disarmed Mode, instead of the custom Modes associated with each Setting. In essence, Schedule Mode no longer recognized the schedule. Per tech support I deleted the schedule and created a new one, without success. Also reinstalled the iPhone app and rebooted the VMB5000 SmartHub, also without success. Suggestions are appreciated!

Re: Schedule suddenly broken

pjama — Thu, 15 Sep 2022 00:49:25 GMT

@Dannybear

I tried toggling earlier from Schedule to another mode then back again and it seemed to stick for a minute then went blank (just the clock symbol) then Disabled.

I tried toggling again just now and it seems to be holding....

How can you tell if/when your base station was updated? There used to be a firmware updates web page somewhere but I can't seem to find it.

Re: Schedule suddenly broken

seanut — Thu, 15 Sep 2022 01:07:26 GMT

I am also having this issue. It has been 20 hours since that video recording. Rebooted the base station. Still broken. Set a camera to test mode. That works. Changed mode from Schedule to Armed. Now it works. Changed it back to Schedule, broken again.

Cannot get Schedule to work, no matter what I try. Really frustrating.

Re: Schedule suddenly broken

seanut — Thu, 15 Sep 2022 03:12:45 GMT

Found something that worked for me. Spoke with support and they had me delete all the settings in the Schedule Mode. If I made the changes from the phone app, it fixed the problem. When I did it from my computer, it was still broken.

Re: Schedule suddenly broken

pjama — Thu, 15 Sep 2022 04:56:26 GMT

It seems to be OK now although when you look at the mode panel, the setting disappears for a few seconds then comes back which is a bit disconcerting.

Scheduling does not work

Riöle — Thu, 15 Sep 2022 07:02:56 GMT

Hi, is there an issue with the schedule mode not working? I have set the camera to be active from 00-06 in the morning and 20-23:59 at night, but I keep getting notifications all day. And when I look in the app the camera tells me it's active now at 9, is the something that I am missing?

Re: Schedule suddenly broken

Dannybear — Thu, 15 Sep 2022 07:29:50 GMT

@pjama

I must admit that I don’t know exactly when the firmware is updated, only that when it plays up I can go to the camera or base station settings and look at the firmware version under info.

The moderators update the forum board for firmware releases within a few days but it is buried so see the link below.

https://community.arlo.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes

You can use the following link to access the latest new forum threads when they are posted to identify the latest discussions.

https://community.arlo.com/t5/forums/recentpostspage/post-type/thread/category-id/Arlo

Re: Schedule suddenly broken

pjama — Thu, 15 Sep 2022 11:26:00 GMT

I spoke too soon. It's still broken.

I'll try the recreate mode thing that someone suggested tomorrow.

Re: Schedule suddenly broken

njibo — Thu, 15 Sep 2022 12:27:55 GMT

I have the same issue!!! Arlo, please resolve ASAP.

Re: Enabling a schedule with a custom mode no longer works (defaults to disarm)

jguerdat — Thu, 15 Sep 2022 14:42:42 GMT

Interesting since mine continues to use the schedule properly. There was a recent SmartHub firmware update that possibly could have caused this but first try rebooting your hub.

Re: Enabling a schedule with a custom mode no longer works (defaults to disarm)

Yager — Thu, 15 Sep 2022 15:19:27 GMT

Same issue here as well, unplugs the base and still having the same problem. Ever since the firmware update

Re: Scheduling does not work

hmtjr — Thu, 15 Sep 2022 18:16:16 GMT

I'm also seeing a schedule mode problem. Scheduling had worked fine for years, now app always reports mode as "disarmed", although it reports what I expect in the webui. I can change it in either place, but app, if "schedule" mode is selected, reports the mode as "disarmed" rather the mode it should be in. webui reports proper mode, but cameras do not react as expected.

Re: Schedule suddenly broken

ralfyguy1 — Thu, 15 Sep 2022 18:56:07 GMT

Can you not hire some professionals who know how to code? And by the way the cookies problem is still happening as well.

Re: Schedule suddenly broken

pjama — Thu, 15 Sep 2022 19:47:34 GMT

@Dannybear thanks for the link to firmware releases. It seems Arlo pushed out an update for base station within a day or two before all this started.

Other subs are now reporting similar issues: https://community.arlo.com/t5/Arlo-Pro-2/App-and-webui-show-different-modes-schedule-not-being-followed/m-p/1878074