topic Re: Live streaming not working in Arlo Ultra

Live streaming not working

Taylorhodges11 — Mon, 15 Aug 2022 18:34:46 GMT

Live streaming doesn’t work but when I go to video settings it shows the live feed. Don’t get it. I click play to see the live stream and it loads for about a minute then fails and displays the play icon again. Wifi is above what is needed

Re: Love streaming

StephenB — Fri, 12 Aug 2022 09:55:27 GMT

@Taylorhodges11 wrote:
I click play to see the live stream and it loads for about a minute then fails and displays the play icon again.

Are you talking about the live stream play on the main display, or the one in video settings/camera positioning?

Are you seeing an error message, or is the playback just stopping?

Re: Live streaming not working

AlwaysArloIssue — Thu, 15 Sep 2022 15:34:51 GMT

I’m having the same issue on my 4K ultra’s. This is on the main dashboard page which displays all of your cameras. It is weird because all of my 1080 and 720 cameras live stream just fine.

Re: Live streaming not working

Ksturm97 — Thu, 15 Sep 2022 22:34:02 GMT

I am having the same issue with my 4k ultra2 cameras, Any idea of how to fix?

Re: Live streaming not working

StephenB — Fri, 16 Sep 2022 00:09:21 GMT

@Ksturm97 wrote:

I am having the same issue with my 4k ultra2 cameras, Any idea of how to fix?

Turn off 4K livestreaming in the app (for now).

Re: Live streaming not working

Ksturm97 — Fri, 16 Sep 2022 00:51:34 GMT

Mine isn’t on, but it’s motion is fine, I’ve tested that, the video will not process and upload in the cloud, the light will come on at night and everything but it will not record. Also, it won’t let me play the live video, it loads, but then it goes right back to the play button.

Re: Live streaming not working

StephenB — Fri, 16 Sep 2022 10:06:02 GMT

@Ksturm97 wrote:

Mine isn’t on, but it’s motion is fine, I’ve tested that, the video will not process and upload in the cloud, the light will come on at night and everything but it will not record. Also, it won’t let me play the live video, it loads, but then it goes right back to the play button.

What else have you tried to fix it?

If this is happening with all cameras then I suggest restarting the base/smarthub.

Re: Live streaming not working

Ksturm97 — Fri, 16 Sep 2022 11:53:09 GMT

The base station and the cameras have been factory reset and the same thing happens. The recordings don’t ever record and they never make it to the cloud. On the ultra 2, do you think adding a Sd Card for local recording would fix the problem?

Re: Live streaming not working

StephenB — Fri, 16 Sep 2022 12:03:17 GMT

@Ksturm97 wrote:

The base station and the cameras have been factory reset and the same thing happens. The recordings don’t ever record and they never make it to the cloud. On the ultra 2, do you think adding a Sd Card for local recording would fix the problem?

As far as recording goes, the main question there is whether the cameras are still in a subscription plan. Have you checked for that? (settings->subscriptions->manage cameras).

Adding an SD card card for local storage might be a good idea (fwiw, I have them installed on my VMB5000 bases). But that won't solve the cloud recording issue.

Re: Live streaming not working

Ksturm97 — Fri, 16 Sep 2022 12:22:18 GMT

Both of the ultra 2 cameras have the trial that it comes with active still. I think I’m going to try an SD card and if that doesn’t work, then I’m going to call support.

Re: Live streaming not working

Raed — Fri, 16 Sep 2022 23:23:09 GMT

Guru

Can you acknowledge support are working on an update for this issue ?
Please be aware multiple users are experiencing same live streaming issue and have reached out here to advance beyond the basic checks and fixes readily available on Arlo site.

cheers !

Re: Live streaming not working

StephenB — Fri, 16 Sep 2022 21:22:27 GMT

@Raed wrote:

Guru

Can you acknowledge support are working on an update for this issue ?

I'm assuming you mean me.

It clearly is a problem they need to fix. That said, there are some recent issues being reported here that I'd personally prioritize over this one - schedules not working, and direct access to local storage not working being two. There's no workaround for those two, and there is a simple workaround for 2K/4K livestreaming failing.

But I don't work for Arlo, so I do not know what they are working on.

BTW, @Ksturm97's issue is different from the main topic of this thread.

Re: Live streaming not working

JamesC — Fri, 16 Sep 2022 23:24:02 GMT

The development team is currently investigating reports of this issue. I do not have an ETA for a fix at this time, but will provide more information as soon as I know more.

JamesC

Re: Live streaming not working

AlwaysArloIssue — Wed, 21 Sep 2022 13:45:22 GMT

Any updates to the 2k and 4K live streams not working? Thank you.

Re: Live streaming not working

Ksturm97 — Wed, 21 Sep 2022 14:33:32 GMT

Hey James,

Oddly enough my home cameras started recording and giving me video to the cloud, but now since the cameras at home are working and recording. Now my cameras for my office at work are not working. The cameras still show up and I can still view the lives, but now they won’t upload videos to the cloud and the base station for work has disappeared and I can no longer arm or disarm them. Is this an issue with having two camera systems base stations under the same username in the same app? Please help! This is driving me crazy!

Re: Live streaming not working

JamesC — Fri, 23 Sep 2022 21:12:12 GMT

The latest firmware updates for base stations and SmartHubs included a fix that should resolve a majority of the issues with 2K/4K live streams. We are continuing to investigate some corner case scenarios that could result in 2K/4K live stream failure. If you're still experiencing this issue, please let us know.

JamesC

Re: Live streaming not working

ZorkroZ — Sat, 01 Oct 2022 15:46:17 GMT

I’m having a similar issue. 1st issue:

Love streaming is not in 2K but the recorded clips are.

2nd issue: when I click on the play button for my arlo pro 3 Floodlight camera it says connecting for a millisecond and then times out. The only fix is to completely close the app and log back in. Then it works once and every time I click it a second time, it does the same time out issue. Very frustrating. Any ideas? Currently have the latest firmware too.

Re: Live streaming not working

JamesC — Wed, 05 Oct 2022 17:02:32 GMT

ZorkroZ,

Do you have the latest version of the Arlo mobile app installed? Try deleting the app and downloading a fresh install from the app store. Do you still experience the same behavior?

JamesC

Re: Live streaming not working

ZorkroZ — Wed, 05 Oct 2022 23:38:56 GMT

Hi James,

So I’m still unable to live stream in 2k and the timing out issue only happens when I have Local 2K live streaming enabled. When I turn that off, no more timing out. In either case with it on or off it never streams in 2k. It does record in 2K however.

I have also uninstalled and reinstalled the app with no success.

Re: Live streaming not working

Mrbluesays — Thu, 06 Oct 2022 00:26:02 GMT

My arlo camera stopped streaming ... It says privacy settings don't allow streaming. How do I fix ?