topic Live streaming not connected in Arlo Ultra

Inability to stream 2K/4K when connected to local WiFi

AbeG — Mon, 19 Sep 2022 16:29:15 GMT

I have a new Arlo Ultra (1st gen) and suddenly (has been fine up till today) I can NOT watch live through my iPhone app on WIFI but if I turn off WiFI cellular is fine however WiFI streams fine on my WIN 11 PC on the web.

Seems the APP on the iPhone is the issue but only using WIFI.

Steps I have taken:

Assigned static IP to base station (model 5000)

Rebooted base

Power recycled base

Removed and added back everything.

Signal says "strong" (base is less than 25 feet from cam)

When I click on the "PLAY" arrow while on WiFi it immediately returns to the play button but as soon as I turn off WiFI it's streams fine on cellular.

I am a pretty "technical" person so I believe I have tried everything. Very weird that it only streams live in my house on Cellular but not wi-fi. WiFI is about 700Mbps/30Mbps so thast isn't an issue. I also have a different brand video doorbell and that streams live fine as well as everything else I have so connectivity isn't an issue as wi-fi is fine with everything else I have.

Running IOS 16 (and have been for 3 months without issue)

No live viewing

CraigArlo — Tue, 13 Sep 2022 10:49:25 GMT

No live view happening this morning when I tap the play button. Anyone else?

Craig

Re: No live viewing

jguerdat — Tue, 13 Sep 2022 13:35:53 GMT

Have you rebooted the phone and maybe reinstalled the app?

Re: No live viewing

CraigArlo — Tue, 13 Sep 2022 13:38:43 GMT

I have, no luck.

Re: No live viewing

TomMac — Tue, 13 Sep 2022 13:41:53 GMT

Just tested here and all ok... in NY

but then again, it may depend on your location as there are different main servers/hub locations.

Have you checked for any outages?

https://downdetector.com/status/arlo/

https://statusgator.com/services/arlo

https://www.isitdownrightnow.com/arlo.com.html

Re: No live viewing

jguerdat — Tue, 13 Sep 2022 13:40:41 GMT

Just tried one of my Pro 3s here with no problem. Maybe reboot the camera or even reinsert the battery to reset it as well as reboot your hub?

Re: No live viewing

CraigArlo — Tue, 13 Sep 2022 14:17:42 GMT

Ok, just finished doing this to all 6 cameras. No luck. Play button touched to view live, "connecting clock" spins for a fraction of second, but does not connect. I have tapped play multiple times in a row for each camera, stil nothing. Cameras record when tripped as normal, no problem there.

Re: No live viewing

StephenB — Tue, 13 Sep 2022 14:42:59 GMT

@CraigArlo wrote:

Ok, just finished doing this to all 6 cameras.

Did you also restart the base?

Re: No live viewing

CraigArlo — Tue, 13 Sep 2022 14:43:35 GMT

yes sir.

Re: No live viewing

CraigArlo — Tue, 13 Sep 2022 15:14:41 GMT

If it matters, I run ios on apple, this morning was an update for ipad and iphone. ipad 15.7 and iphone 16.

Re: Arlo Ultra CAM streams live on cellular & PC but will not stream live on iPhone anymore with

AbeG — Tue, 13 Sep 2022 15:50:05 GMT

Just to add: Same problem on my iPad Mini 6 and my wife's iPhone as well. WiFI no live stream on app, cellular is fine.

Either it is an app issue or some new secret setting on my wifi network that I am not aware of.

Re: Arlo Ultra CAM streams live on cellular & PC but will not stream live on iPhone anymore with

StephenB — Tue, 13 Sep 2022 17:50:58 GMT

Do you have 4K livestreaming enabled in the app? If you do, perhaps try disabling it, and see if livestreaming works again.

Also, did you update to iOS 16 yesterday? FWIW, livestreaming an Ultra works on my iPhone 12 mini - I haven't upgraded yet, and 4K livestreaming is disabled.

Re: No live viewing

CraigArlo — Tue, 13 Sep 2022 17:51:23 GMT

ok, digging deeper, if I disable/toggle off "local 2k live streaming" in video settings, all cameras operate normally. However, this makes 2k viewing feature useless. Perhaps Arlo can investigate further?

Re: Arlo Ultra CAM streams live on cellular & PC but will not stream live on iPhone anymore with

AbeG — Tue, 13 Sep 2022 18:11:36 GMT

Well I'll be darned ..... turning off 4K worked but 4K has been working for a week since I got this without issue. NO, I didn't update yesterday because I have been running IOS 16 for months and have had the release version for about a week. Nothing changed on this end from last night to this morning except that it's a new day. 🙂 Guess it's the same issue with my iPad Mini 6.

In any case, thanks for the temporary fix. I should have my 14 Friday and hopefully won't have to disable 4K.

Arlo Pro 4 camera not sending live (on demand) video

shatzini — Tue, 13 Sep 2022 18:29:45 GMT

Good afternoon all.

My Arlo 4 Pro camera, registered to a Base Station, is able to successfully detect and record motion. Even notification works.

However, when I click on the camera itself (from the app) to view live video, nothing happens. I’ve tried on both iphone and ipad. Lastest version/firmware on everything. It’s worked in the past….

Looking for suggestions.

Re: Arlo Pro 4 camera not sending live (on demand) video

StephenB — Tue, 13 Sep 2022 19:02:37 GMT

@shatzini wrote:

However, when I click on the camera itself (from the app) to view live video, nothing happens. I’ve tried on both iphone and ipad. Lastest version/firmware on everything. It’s worked in the past….

Some users who upgraded recently to iOS 16 have reported this.

If you have 2K livestreaming enabled in the app, then disable it for now. That seems to work around the problem.

Re: Arlo Pro 4 camera not sending live (on demand) video

shatzini — Tue, 13 Sep 2022 19:07:44 GMT

That did it. Much thanks StephenB !!

Re: Arlo Ultra CAM streams live on cellular & PC but will not stream live on iPhone anymore with

JamesC — Tue, 13 Sep 2022 19:57:36 GMT

The development team was also able to reproduce this issue and is currently investigating the root cause. I will provide an update as soon as I have more information available to share.

JamesC

Re: Arlo Ultra CAM streams live on cellular & PC but will not stream live on iPhone anymore with

AbeG — Tue, 13 Sep 2022 20:04:15 GMT

Lol, 2+ hours of troubleshooting and hair pulling and, as I originally guessed, the issue is on your end. 🤪

Thanks though for the confirmation.

Re: No live viewing

Davatx — Tue, 13 Sep 2022 20:42:59 GMT

Hey, mine are doing the same thing.

I’ve gone through all of the suggested steps and still no streaming. I’m also on iOS. Powered on and off my device and still no joy.

Let me know if you figure it out.