topic Cant find camera in app in Arlo Ultra

Cant find camera in app

Katie33 — Sat, 10 Sep 2022 02:35:15 GMT

System is about 3 years old. One camera was offline so I removed device and now the base station can't find it on my app.

I have synced camera, got blue light flashing on camera but won't pair.

Camera was 60% charged when it went offline. Base station has been offline the last couple of weeks but sorted that.

Don't want to reset or remove devices in case I can't re find base station or second camera. So frustrating nothing is working. Thanks Kate

Re: Cant find camera in app

StephenB — Sat, 10 Sep 2022 10:28:23 GMT

@Katie33 wrote:
System is about 3 years old. One camera was offline so I removed device and now the base station can't find it on my app.

First I'd charge the battery. Then use a PC (browsing to my.arlo.com) and try "add device" from there.

Re: Cant find camera in app

Katie33 — Sat, 10 Sep 2022 22:17:17 GMT

Thanks Stephen

Camera has been fully charged overnight. Tried via internet and still not finding camera. I have falshing blue light in base station and on camera. Have also pushed sync button on camera and tried manual method. Still cant find the camera.

Thanks Kate

Re: Cant find camera in app

Katie33 — Sat, 10 Sep 2022 22:18:49 GMT

I also have the base station and the camera right next to each other.

Re: Cant find camera in app

StephenB — Sun, 11 Sep 2022 10:29:33 GMT

@Katie33 wrote:

Tried via internet and still not finding camera.

Both using a PC (browsing to my.arlo.com) and the app?