topic Re: Discrepancy in Arlo Ultra

Discrepancy between disabled/enabled in app and web

Edinburgh_lad1 — Wed, 06 Jul 2022 22:00:35 GMT

I'm yet again seeing a discrepancy between what is shown in my app in terms of enabled cameras and what is showing on the web portal. This, as usual, leaves me wondering whether my cameras are enabled or disabled.

Can this issue be FINALLY addressed, as this is not the first time this has happened.

Re: Discrepancy

ShayneS — Wed, 06 Jul 2022 21:59:37 GMT

May I ask which issue you are experiencing so I can look in to it? IS this with your cameras showing enabled vs disabled in the app/web or vice versa?

Re: Discrepancy

Edinburgh_lad1 — Thu, 07 Jul 2022 20:17:45 GMT

The Arlo web portal doesn't display updated settings. For example, when a camera is disabled in the app, the portal will show that it's still enabled, and vice versa. This issue has been raised several times before, so it's not clear to me why there hasn't been a permanent fix yet.

Re: Discrepancy

ShayneS — Thu, 07 Jul 2022 22:24:46 GMT

Have you tried clearing your cache and testing again?