topic Re: Ultra/Ultra 2 manual recording button AWOL in Arlo Ultra

Ultra/Ultra 2 manual recording button AWOL

LynP — Wed, 22 Jun 2022 21:54:58 GMT

I have 2 Ultras, 2 Ultra 2s, a door cam and a Smart Hub.

The manual recording button only shows on ONE of the cameras using the Android App. I read the support link at https://kb.arlo.com/000062734/How-to-create-a-manual-video-recording-with-an-Arlo-camera
But no amount of tapping brings me a record button. In the center of the screen where the button should be, there is a mic icon that doesn't move.
This happens on 1 Ultra and both Ultra 2s.
Does anyone know if I've missed a setting somewhere that blocks the record button?

Re: Ultra/Ultra 2 manual recording button AWOL

StephenB — Thu, 23 Jun 2022 11:36:46 GMT

@LynP wrote:
I read the support link at https://kb.arlo.com/000062734/How-to-create-a-manual-video-recording-with-an-Arlo-camera
But no amount of tapping brings me a record button. In the center of the screen where the button should be, there is a mic icon that doesn't move.
This happens on 1 Ultra and both Ultra 2s.
Does anyone know if I've missed a setting somewhere that blocks the record button?

To make a manual recording on the Ultras you need two things:

4K livestreaming needs to be disabled
You need a subscription for the cameras.

Re: Ultra/Ultra 2 manual recording button AWOL

LynP — Thu, 23 Jun 2022 15:00:59 GMT

Ugh. So I upgraded to the 4k Subscription because the quality IS awesome.....and that upgrade did away with my ability to record manually? That's a big disappointment.

Anyone at Arlo on this site? Are there plans to correct this issue?

Re: Ultra/Ultra 2 manual recording button AWOL

JamesC — Thu, 23 Jun 2022 16:32:40 GMT

4K manual recordings/snapshots have never been available for Ultra cameras. This is a product limitation. You can read more about this here: https://kb.arlo.com/000062127/How-do-I-stream-in-4K-with-my-Arlo-Ultra-camera

JamesC

Re: Ultra/Ultra 2 manual recording button AWOL

LynP — Thu, 23 Jun 2022 16:46:04 GMT

Hi James,

Thanks for the quick reply. Two of these cameras are Ultra 2. Do they have the same restriction?

Re: Ultra/Ultra 2 manual recording button AWOL

JamesC — Thu, 23 Jun 2022 16:56:53 GMT

LynP,

Yes, both Ultra and Ultra 2 have this limitation. An easy way to manage this without adjusting Arlo settings is to turn off your WiFi connection when using your mobile device. This will force the device to use mobile data (where 4K live streaming is not available) and allow for snapshots and manual recordings to take place.

JamesC

Re: Ultra/Ultra 2 manual recording button AWOL

StephenB — Thu, 23 Jun 2022 18:10:34 GMT

@LynP wrote:

Ugh. So I upgraded to the 4k Subscription because the quality IS awesome.....and that upgrade did away with my ability to record manually?

To clarify this: You will get 4K recording even if you turn off 4K livestreaming.

IMO, 4K livestreaming isn't that useful anyway, since most most mobile screens are pretty small. And Arlo will only stream 1080p to a browser even if 4K livestreaming is enabled.

Re: Ultra/Ultra 2 manual recording button AWOL

LynP — Sun, 26 Jun 2022 02:50:50 GMT

Oh ho! That is some good info! Thank you!