topic Re: Arlo App 3.6.4 Issues in Arlo Ultra

Arlo App 3.6.4 Issues

iamarlo — Mon, 09 May 2022 23:39:34 GMT

Anyone experiencing these issues on their Arlo App 3.6.4 on an Android?
1. No timestamp when viewing a recorded video.
2. While viewing a recorded video, it jumps back to another recorded video from the previous day.
3. Random motion push notification but nothing is recorded and there was no motion.
4. The last recorded motion doesn't update on the list of devices. Example, it displays 4 hours on the image but there was a motion 10 minutes ago.
5. Audio and likely mic can no longer be accessed for a camera.

Re: Arlo App 3.6.4 Issues

JamesC — Tue, 10 May 2022 18:23:54 GMT

iamarlo,

We've received several of these reports here on the community. I've escalated these issues to the development team and they are currently investigating. I will provide an update once I know more.

JamesC

Re: Arlo App 3.6.4 Issues

chvo — Wed, 11 May 2022 10:44:43 GMT

Yes... having the same issues, very annoying.

The library keeps refreshing when scrolling through the thumbnails, then you have to search where you previously left off, only for it to refresh again when you found it, then skips to the previous day while your watching the recording!!! 😞

Re: Arlo App 3.6.4 Issues

stonecold — Thu, 12 May 2022 03:25:21 GMT

Yes...all of those! Glad I'm not the only one and they're aware of it. Very frustrating.

Re: Arlo App 3.6.4 Issues

stonecold — Thu, 12 May 2022 03:27:44 GMT

Thank you James! I hope it's resolved quickly.

Re: Arlo App 3.6.4 Issues

arlo-user123 — Sun, 15 May 2022 20:43:41 GMT

Here's another user with the same problem and this has been happening for a while now, no excuse why it hasn't been fixed.

You cannot scroll the library without it refreshing and forcing the window back up to the top, making the entire purpose of this app - the ability to view the videos - worthless. In addition, it throws up some random video from the day before every time you try and play a video.

Very poorly executed app, just like the ridiculous 2FA that nobody wants.

Re: Arlo App 3.6.4 Issues

stonecold — Sun, 15 May 2022 20:38:22 GMT

I noticed mine started acting up around May 5th. Absolutely ridiculous we're still dealing with this issue. I love the cameras but every time one issue is fixed on the app, something else gets messed up. I hope they're getting close to a resolution.

Re: Arlo App 3.6.4 Issues

Edinburgh_lad1 — Tue, 17 May 2022 11:35:02 GMT

This is very much the pattern, I'm afraid: fix one thing, break another.

Re: Arlo App 3.6.4 Issues

JamesC — Tue, 17 May 2022 22:18:56 GMT

A new version of the Arlo mobile app is now available in the app store (3.6.5). Please download the latest version and test again. If you still experience an issue, please let me know.

JamesC

Re: Arlo App 3.6.4 Issues

stonecold — Tue, 17 May 2022 22:22:23 GMT

Thanks for the update!

Re: Arlo App 3.6.4 Issues

arlo-user123 — Tue, 17 May 2022 22:31:46 GMT

Not in Google Play. Still 3.6.4

Re: Arlo App 3.6.4 Issues

iamarlo — Tue, 17 May 2022 22:43:22 GMT

Thanks! It appears to have resolved four of the issues I listed: jumping to another recorded video, no mic/speaker issue, random push notifications, timestamp of recorded video being watched. The only one that doesn't appear to have resolved is that the last recorded motion/preview shot doesn't display on the list of devices. However, I think it is the least critical of the five issues I listed. In the meantime, I have to go into a device's library of recorded videos to see the most recent video. Thanks again!

Re: Arlo App 3.6.4 Issues

arlo-user123 — Tue, 17 May 2022 22:46:31 GMT

Someone please tell me where to get the new rev because it's not on Google Play

Re: Arlo App 3.6.4 Issues

iamarlo — Tue, 17 May 2022 22:56:41 GMT

I went into Google Play. If it is not listed initially upon entry into Google Play, click on "Check for updates".

Re: Arlo App 3.6.4 Issues

arlo-user123 — Tue, 17 May 2022 23:00:40 GMT

Tried that, no luck. Maybe we're hitting different servers.

Re: Arlo App 3.6.4 Issues

stonecold — Wed, 18 May 2022 02:06:58 GMT

Nothing on Google Play for me either. Checked for updates about a dozen times since we were told it was out. I bought my original 4pk of Pro 2's back in 2018 and have purchased many more and even the Essential, Pro 4's, and Ultra 2's. This by far the worst app glitch as far as what is messed up and how long it's taking. Like I said...cameras themselves work really well for me.

Re: Arlo App 3.6.4 Issues

iamarlo — Wed, 18 May 2022 02:26:48 GMT

I have Android version 12. I wonder if the Arlo update only shows up for certain Android versions.

Re: Arlo App 3.6.4 Issues

stonecold — Wed, 18 May 2022 02:43:07 GMT

Anything is possible.
I have ONE UI 4.1
Android 12

Re: Arlo App 3.6.4 Issues

jhansen5 — Wed, 18 May 2022 15:38:58 GMT

I'm also having same problem on android app. Jumping back to another recording.
The app has become useless now!
April 2022 version

Re: Arlo App 3.6.4 Issues

JamesC — Wed, 18 May 2022 17:20:42 GMT

It may take a couple days for the update to become available for all users. Keep checking the app store for available updates and test again after you've received version 3.6.5.

JamesC