topic Re: Can't view recordings from Windows 10 PC Web based browsers Google Chrome or Microsoft Edge. in Arlo Ultra

Can't view recordings from Windows 10 PC Web based browsers Google Chrome or Microsoft Edge.

gregs46 — Thu, 03 Feb 2022 15:24:28 GMT

I can not view recorded images on a Windows 10 PC with a Web based browser, but I can from an Apple iPad on Safari.

Any ideas?

Re: Can't view recordings from Windows 10 PC Web based browsers Google Chrome or Microsoft Edge.

StephenB — Thu, 03 Feb 2022 20:43:09 GMT

@gregs46 wrote:

I can not view recorded images on a Windows 10 PC with a Web based browser, but I can from an Apple iPad on Safari.

2K and 4K recordings use the HEVC codec - which is not supported in Chrome or Firefox.

Edge on the other hand will often (but not always) play them. You need to be using a PC with at least a 6th generation processor. I also needed to install the Microsoft HEVC windows extension from the Microsoft store ($.099 USD). Some others didn't need the extension, so maybe try accessing the library using Edge w/o it first.

Re: Can't view recordings from Windows 10 PC Web based browsers Google Chrome or Microsoft Edge.

gregs46 — Fri, 04 Feb 2022 17:41:48 GMT

I have a 3rd generation Intel i7 processor listed as 034-----, which is below 10th generation. Will installing the HEVC codec help at all? Thanks, in advance.

Re: Can't view recordings from Windows 10 PC Web based browsers Google Chrome or Microsoft Edge.

StephenB — Fri, 04 Feb 2022 17:55:41 GMT

@gregs46 wrote:

I have a 3rd generation Intel i7 processor listed as 034-----, which is below 10th generation. Will installing the HEVC codec help at all?

Unfortunately, no.

Re: Can't view recordings from Windows 10 PC Web based browsers Google Chrome or Microsoft Edge.

gregs46 — Sat, 05 Feb 2022 21:15:38 GMT

Thanks, problem resolved- 1 PC is 6th generation the other is 3rd which I no longer use to try to view recordings.