https://community.arlo.com/t5/Arlo-Ultra/Ultra-not-responding-when-insert-battery-does-not-factory-reset/m-p/1850526#M19318 Greetings, I am trying to determine if my camera is broken? Testing with multiple fully charged batteries I don't get a blue flashing light when I insert the battery. There is no amber light appearing after pressing the sync button when I attempt a factory reset. Is my camera broken? or is it some sort of syncing issue. I have 3 other cameras working perfectly on the same wifi Sun, 30 Jan 2022 22:49:34 GMT ed888 2022-01-30T22:49:34Z https://community.arlo.com/t5/Arlo-Ultra/Ultra-not-responding-when-insert-battery-does-not-factory-reset/m-p/1850526#M19318 Greetings, I am trying to determine if my camera is broken? Testing with multiple fully charged batteries I don't get a blue flashing light when I insert the battery. There is no amber light appearing after pressing the sync button when I attempt a factory reset. Is my camera broken? or is it some sort of syncing issue. I have 3 other cameras working perfectly on the same wifi Sun, 30 Jan 2022 22:49:34 GMT https://community.arlo.com/t5/Arlo-Ultra/Ultra-not-responding-when-insert-battery-does-not-factory-reset/m-p/1850526#M19318 ed888 2022-01-30T22:49:34Z https://community.arlo.com/t5/Arlo-Ultra/Ultra-not-responding-when-insert-battery-does-not-factory-reset/m-p/1850532#M19320 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/856967">@ed888</a>&nbsp;wrote:<BR />There is no amber light appearing after pressing the sync button when I attempt a factory reset. Is my camera broken?<HR /></BLOCKQUOTE> <P>It sounds like a broken camera to me.&nbsp; Perhaps try contacting support (using the support options in the app).</P> Mon, 31 Jan 2022 00:26:10 GMT https://community.arlo.com/t5/Arlo-Ultra/Ultra-not-responding-when-insert-battery-does-not-factory-reset/m-p/1850532#M19320 StephenB 2022-01-31T00:26:10Z