topic Arlo Ultra - receiving notifications of motion but not recording in Arlo Ultra

Arlo Ultra - receiving notifications of motion but not recording

murs01 — Sat, 08 Jan 2022 19:22:46 GMT

Ultra working perfectly until two days ago -

Now, I receive notifications of motion but there are no recordings - none

any thoughts?

I tried restarting base, I tried restarting router - none helped

thanks!

Re: Arlo Ultra - receiving notifications of motion but not recording

dcfox1 — Sat, 08 Jan 2022 20:34:23 GMT

@murs01 wrote:
Ultra working perfectly until two days ago -
Now, I receive notifications of motion but there are no recordings - none
any thoughts?

I tried restarting base, I tried restarting router - none helped
thanks!

Do you have a current subscription? The original Ultra came with a 1 year trial if That expired. Can you make manual recordings?

Re: Arlo Ultra - receiving notifications of motion but not recording

murs01 — Sat, 08 Jan 2022 22:24:36 GMT

i do NOT have a current subscription

not sure how to make a manual recording - will research and try

just tried removing battery from one camera and putting it back in ... same result, I get notifications but no recordings.

thanks.

Re: Arlo Ultra - receiving notifications of motion but not recording

dcfox1 — Sat, 08 Jan 2022 23:32:33 GMT

@murs01 wrote:
i do NOT have a current subscription

not sure how to make a manual recording - will research and try

just tried removing battery from one camera and putting it back in ... same result, I get notifications but no recordings.

thanks.

You need a subscription for cloud recordings. Also, if you don't have a subscription, you won't have the option for manual recordings.

What options will I have when my Arlo trial ends?

Re: Arlo Ultra - receiving notifications of motion but not recording

murs01 — Sun, 09 Jan 2022 01:02:56 GMT

I do not have a subscription, I was not looking for cloud storage.

I do have SD card and local storage .., that is what has stopped working.

had been fine for a couple of years, but stopped working 2 days ago.

I do get notifications from my cameras, but there are no recordings.

Re: Arlo Ultra - receiving notifications of motion but not recording

jguerdat — Sun, 09 Jan 2022 15:09:29 GMT

Remove the SD card from the hub and use a computer to see if recordings are being stored properly. If not, check your active modes and rules to make sure it's supposed to be recording. Are you using the Armed mode or a custom one?

Re: Arlo Ultra - receiving notifications of motion but not recording

murs01 — Mon, 10 Jan 2022 01:44:05 GMT

using armed mode - not custom

if I take out SD card, I am not sure what it will record to. I do not have cloud storage plan.

Re: Arlo Ultra - receiving notifications of motion but not recording

murs01 — Mon, 10 Jan 2022 01:45:05 GMT

not that I figured out my problem, because I did not,

but I re-formatted the SD card and now all seems to be working properly again.