Trying to get new Ultra battery. Unable to reach out to order support.

souldog — Fri, 12 Nov 2021 15:49:20 GMT

I have had numerous problems with this product and customer service but have never posted anything before

I had a problem with a battery draining. Arlo Ultra batteries were out of stock. Today I got an email they are back in stock. When I tried to order one the website would not let me to do so. It kept putting up the notify me button. When you call customer support it is an automated system that asked for an order number. Without that it keeps hanging up.

I went on the chat line which is also automated and it kept sending me to technical support not order support. On representative kept sending me links which just kept sending me back to where I started. I asked for a number where I could speak to a live agent. I also left my number and asked for him to have someone to call me. That has not happened.

Has anyone else had a problem placing orders or getting to the correct customer service representative?

Very frustrating working with this company which clearly does not value customers. I will never recommend them to anyone again and sorry for the times that I did so in the past

Re: Terrible customer service

JessicaP — Fri, 12 Nov 2021 15:49:18 GMT

Hi souldog,

Let me reach out to you via private message to gather more information from you.

Re: Terrible customer service

souldog — Fri, 19 Nov 2021 16:58:40 GMT

Didnt we already communicate?

topic Trying to get new Ultra battery. Unable to reach out to order support. in Arlo Ultra

Trying to get new Ultra battery. Unable to reach out to order support.

Re: Terrible customer service

Re: Terrible customer service