topic Re: Arlo app unread badge doesn’t sync across devices very well in Arlo Ultra

Ipad/IPhone Arlo app unread badge doesn’t sync across devices very well

DenverMike — Fri, 15 Oct 2021 18:41:24 GMT

I use the Arlo app on iPhone and iPad. It seems like the unread badge count doesn’t synchronize across the devices, at least very well. Frequently, I’ll see a badge that shows I have unviewed videos, but I’ve already seen them on the other device.

The work-around I use now is to force-quit the application, then re-start it.

Am I missing something? If not, how do I ask Arlo to improve this?

Re: Arlo app unread badge doesn’t sync across devices very well

ShayneS — Fri, 15 Oct 2021 02:50:12 GMT

Which version of the Arlo Mobile app do you have installed on your iPhone/iPad?

Re: Arlo app unread badge doesn’t sync across devices very well

DenverMike — Fri, 15 Oct 2021 04:25:57 GMT

3.5.6 (2972) on both

Re: Arlo app unread badge doesn’t sync across devices very well

ShayneS — Tue, 19 Oct 2021 22:16:40 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Arlo app unread badge doesn’t sync across devices very well

ShayneS — Wed, 20 Oct 2021 22:26:34 GMT

This Badge Counter Sync-flow you are experiencing between devices is functioning as designed. you will need to manually clear each device within the library for the badge counter to clear to 0.

Re: Arlo app unread badge doesn’t sync across devices very well

DenverMike — Wed, 20 Oct 2021 22:47:00 GMT

That’s unfortunate.

Consider an email application that you run on both your iPhone and your iPad. You wake up in the morning and have 5 unread messages. You read one on your iPhone, so now the unread count is 4. A little while later, you switch to your iPad, which now shows that you have 4 unread messages. You read 2, and then move back to your iPhone, which now shows you have 2 unread.

In the case of the Arlo app, it doesn’t make sense to me why one would want to have to view all of the “unread” images on one device, and then have to do the same thing on another device. So I would ask you to reconsider the design.

Arlo app shows WRONG notification numbers

ohnjcanjpa — Wed, 23 Feb 2022 16:20:19 GMT

sometimes there are no motions detected, but the red number on the app shows more than 200

please fix it!