topic Re: arlo ultra not recording on local storage whitout subscription in Arlo Ultra

No longer an option to view SmartHub or cloud recordings?

Czar246 — Wed, 18 Aug 2021 14:41:59 GMT

Under my library, there is no longer an option to view smarthub or cloud recordings.

Re: arlo ultra not recording on local storage whitout subscription

Czar246 — Wed, 18 Aug 2021 01:59:27 GMT

I'm having the same issue as of today after applying the latest updates.
Fortunately, I still have my Cloud trial but my Ultra Smarthub is not accessible any longer

Re: Not able to access library on smarthub

StephenB — Wed, 18 Aug 2021 11:28:05 GMT

@Czar246 wrote:
Under my library, there is no longer an option to view smarthub or cloud recordings.

What version of the app are you using? Also, is the device Android or iOS?

There was a bug in the Android app related to this, but it was fixed a few weeks ago. So make sure you are running the latest.

Also try restarting the base.

Re: Not able to access library on smarthub

Czar246 — Wed, 18 Aug 2021 14:49:34 GMT

Thanks. I had to reinstall the app to get it resolved.

Re: Not able to access library on smarthub

jguerdat — Thu, 19 Aug 2021 13:18:54 GMT

I've had this happen occasionally. A force close of the app and then reopening it has always fixed it.

Re: Not able to access library on smarthub

Czar246 — Thu, 19 Aug 2021 14:55:45 GMT

I had to reinstall the app to fix.
What a pain! The app could definitely use some better UI/UX and testing