topic Arlo app won’t work on mobile network only WIFI in Arlo Ultra

Arlo app won’t work on mobile network only WIFI

Tammy29 — Mon, 02 Aug 2021 03:48:14 GMT

Hi
My Arlo app will only work on WIFI network, not mobile.
I have an IPhone 12 with updated software. I also have the latest Arlo app.
I have also “offload” the app and restart but it still won’t work

Re: Arlo app won’t work on mobile network only WIFI

StephenB — Mon, 02 Aug 2021 10:45:07 GMT

@Tammy29 wrote:
My Arlo app will only work on WIFI network, not mobile.

Can you explain how it fails? Does it allow you to log in? Show your cameras (but perhaps offline)???

Re: Arlo app won’t work on mobile network only WIFI

Tammy29 — Mon, 02 Aug 2021 10:49:43 GMT

Hi
Screen shot attached. As soon as I click “log back in” it comes up with the red banner at the top saying no internet connection.

Re: Arlo app won’t work on mobile network only WIFI

StephenB — Mon, 02 Aug 2021 10:53:11 GMT

@Tammy29 wrote:
Hi
Screen shot attached. As soon as I click “log back in” it comes up with the red banner at the top saying no internet connection.

Check the Apple settings to make sure the Arlo app is allowed to use cellular data.

Re: Arlo app won’t work on mobile network only WIFI

Tammy29 — Mon, 02 Aug 2021 11:42:59 GMT

Yes that fixed it! Thank you!