topic Re: Where has my local library gone! in Arlo Ultra

No longer have access to SD card with Arlo app 3.5.1

Johnny290 — Thu, 22 Jul 2021 14:06:42 GMT

After downloading your new app 3.5.1. I no longer have access to my SD card. I tried rebooting my phone rebooting the base station reconfiguring my port forwarding and nothing works. What did you do with the new app that broke the system again. Sounds like you updated the app once again without fully testing it. I've had Arlo for years and this is not the first time I've seen you people break the system will you ever learn

Re: App 3.1.5 problem

dcfox1 — Wed, 21 Jul 2021 17:14:06 GMT

Do you mean on Android 3.5.1 which is the latest.

Re: App 3.1.5 problem

Johnny290 — Wed, 21 Jul 2021 17:17:22 GMT

Yes you correct I made a mistake on that. I don't think I'm picking up motion either after the latest APP

Re: App 3.1.5 problem

Johnny290 — Wed, 21 Jul 2021 17:19:20 GMT

I tried to uninstall and reinstall the app no change I just updated app this morning. Now nothing's but problems

New app 351

Johnny290 — Wed, 21 Jul 2021 22:39:14 GMT

After updating to your new app. My Arlo ultra cameras no longer have access to the SD card. I tried uninstalling and reinstalling I tried setting up my port forwarding again. I tried rebooting the bay station rebooting my phone nothing works please fix it

Re: New app 351

Johnny290 — Wed, 21 Jul 2021 22:43:09 GMT

Oh and by the way I'm using a note 20 ultra Android 11.

SD card not working.

Arlosukz — Thu, 22 Jul 2021 01:12:53 GMT

Ever since I moved from Arlo Cloud to an SD card, it’s been nothing but one problem after another..and no, I’m not ranting….just want to know if Arlo doesn’t make it easy to not use their cloud. Now my SD card has no available data…at least according to my arlo app..

sort of wish there was a competitor to keep everyone “above board” with the purchasers..

has anyone else had problems since switching from the Cloud to an SD card…?

Where has my local library gone!

Catchbag — Thu, 22 Jul 2021 06:21:27 GMT

I no longer have an option of looking at my local library. I did have an option of looking at Cloud or Local. Thats now gone and an incident occurred lastnight across the road an d I now have NO recordings. This is UN ACCEPTABLE ARLO. WHATS bloody broken this time!!!!

Re: Where has my local library gone!

Edinburgh_lad1 — Thu, 22 Jul 2021 07:19:06 GMT

I'm away but I noticed that since the last Android update, I can't see local storage through VPN, even though I still couldn't access videos. So, I suspected that that's now broken, too, but wanted to wait until I'm back to check that.

You can still prob access the recordings, but will have to take the SD card out to do it on a computer.

Re: Where has my local library gone!

88Gabe — Thu, 22 Jul 2021 08:37:46 GMT

I too have the same issue. It looks like the last update was on the 20/07/21 version 3.5.1_28380. I can not see the local drive any longer. Am on latest Android OS. Have tried the usual, restart base station, remove arlo app and reinstalled same thing.

Arlo just seems they are trying to degrade the service if you are not on a subscription and forcing people to subscribe.

I have been an arlo customer from their first generation of cameras. I have upgraded all my camera's to the latest ultra 4k with base station. It use to be free on cloud on the older cameras. Understand cloud storage cost money especially on 4k, however from having no cost to paying a 4k cost of $22p/m? At least gradually increase it or reward customers that have been loyal with you since you produced your first camera. Do you actually know your customers? It's a big change dont you think?

I purchased the Arlo Ultra Smarthub to be self sufficient to record my own videos (i fully regret it and is one of the worse technological mistakes i have made yet to invest in the 4k product). First they take the preview off and is only available on the cloud with subscription and you can not let a second user view the local drives, i mean what is really the go there. They then punish consumers that have invested in the 4k product and increase their monthly fees.

Blatantly forcing consumers to subscribe to remove features away whereby you have already purchased the hub for that reason and reduce QOS (Quality Of Service). Shame on you.. and it looks like this community has so many disgrunteled customers with the same issues as we are all facing. It maybe time to spread it outside this community.

Re: SD card not working.

StephenB — Thu, 22 Jul 2021 10:16:55 GMT

@Arlosukz wrote:

Now my SD card has no available data…at least according to my arlo app..

FWIW, I use both a subscription and local storage.

I haven't seen this on my VMB5000s, but I have seen some similar issues with my VMB4540. Try restarting the base, and see if that helps. You can also try connecting the SD card to a PC (assuming you have the right adapter). If the PC offers to "repair" the file system, let it.

If neither work, try reformatting the card.

Re: SD card not working.

Johnny290 — Thu, 22 Jul 2021 12:10:27 GMT

The new app 351 is broken SD card does not work. Once again the engineers at Arlo released and update without testing it will these people ever learn. I downgraded back to the old app 323 and everything works fine

Re: Where has my local library gone!

Johnny290 — Thu, 22 Jul 2021 12:12:07 GMT

The new app 351 is broken SD card does not work. Once again the engineers at Arlo released an update without testing it ,will these people ever learn. I downgraded back to the old app 323 and everything works fine

Re: Where has my local library gone!

Edinburgh_lad1 — Thu, 22 Jul 2021 12:31:42 GMT

No, I don't think they'll ever learn, unless whoever is leading that team is sacked. I had contacted the chief exec with the same complaint that Arlo release versions of apps without testing and that VPN wasn't working on Android. I never got an acknowledgement, so either he didn't get it or doesn't care.

It's absolutely ridiculous that one spends hundreds of pounds on a system that doesn't work or gets broken every time there is an app update/release.

Re: Where has my local library gone!

Johnny290 — Thu, 22 Jul 2021 12:31:58 GMT

Yep you are correct I've been dealing with their mess ups for years the engineers are incompetent. If I did it again I would not be buying an Arlo system

Another irresponsible update app 351

Johnny290 — Thu, 22 Jul 2021 12:35:26 GMT

another irresponsible broken update by Arlo. Once again the engineers at Arlo have released an update without testing it. The new app 351 is not working properly. SD card is not available. I downgraded to the old app 323 and everything works fine.

Re: Where has my local library gone!

88Gabe — Thu, 22 Jul 2021 12:59:11 GMT

Is there a link to downgrade or point me in the right direction. I failed to mentioned port forwarding after the upgrade has also stopped working.

Re: Where has my local library gone!

88Gabe — Thu, 22 Jul 2021 13:03:08 GMT

We need to raise this on social media. There must be 1000s of people if not millions experiencing the same issues. We are probably tech savvy enough. Imagine the mums n dads that aren't that technical ringing the help desk in India and going through the motions, leading them on a wild goose chase, it's really unacceptable in today's standards.

Re: App 3.1.5 problem

jguerdat — Thu, 22 Jul 2021 13:43:39 GMT

I've already reported this issue and I'd suggest using the Contact Support link at the bottom here to increase pressure.

Re: Where has my local library gone!

Catchbag — Thu, 22 Jul 2021 20:37:49 GMT

I agree. Socialise wide and far. Target all FB advertising. Its been one issue after another or a degradation in funtionality for years. Terrible really. This is a security product supposedly, joke!