topic Re: Terrible image quality in Arlo Ultra

Terrible image quality

Juans16 — Mon, 28 Jun 2021 18:26:27 GMT

This is the Second Camera eith the same problem. The first one was replace few months or a year ago. Now i being having the same problem with another camera for about 3-4 months probably more than that but haven’t bothered posting anything. I had done many troubleshooting including removing the camera from my account and adding it again. I also replaced the battery for another camera that is working fine. I tried changing video quality etc. If you see the video the image quality is terrible. Its like yellow or faded neon color. here is a link to a youtube video I posted. https://youtu.be/DSO5RquxryQ

Re: Terrible image quality

jguerdat — Sun, 27 Jun 2021 10:16:27 GMT

What is the time of day for this recording? It looks like the camera has switched to night vision.

Re: Terrible image quality

Juans16 — Sun, 27 Jun 2021 18:59:51 GMT

I believe that was Friday at 2:45pm. But I have plenty of recording at different time same video quality. Hmm yeah that could be the problem that it switched to night vision during the day. But if I’m not mistaken night video doesn’t look that clear also. I will have to test it at night. But if I do live view during the day that yellow quality pictures is what I get. I just tried disabling night vision but the image esta same quality

Re: Terrible image quality

jguerdat — Mon, 28 Jun 2021 12:59:47 GMT

By any chance is the protective clear plastic film still in place over the camera face?

Re: Terrible image quality

Juans16 — Mon, 28 Jun 2021 23:00:25 GMT

No it’s not. I will post another video I made at night with the night vision on and off

Re: Terrible image quality

Juans16 — Tue, 29 Jun 2021 20:54:06 GMT

New video at different time
https://youtu.be/baY4kdYgF9M

Re: Terrible image quality

jguerdat — Wed, 30 Jun 2021 13:14:44 GMT

To me it really looks like the camera is staying in night vision (B&W). No idea why there would be a yellow cast but I suppose a daylight recording while in night vision could cause this. The nighttime videos look correct with no cast so it would seem to be due to daylight.

Try moving the camera elsewhere for testing to see if the same thing happens regardless of location.

Re: Terrible image quality

StephenB — Wed, 30 Jun 2021 13:30:52 GMT

@jguerdat wrote:

To me it really looks like the camera is staying in night vision (B&W). No idea why there would be a yellow cast but I suppose a daylight recording while in night vision could cause this.

I was thinking that too. But it also looks blurrier than it should in the daylight pictures.

Repositioning the camera so that it doesn't capture the wall might help with the night recordings.

Re: Terrible image quality

Juans16 — Mon, 05 Jul 2021 16:15:52 GMT

I tried moving the camera around. Took it inside the house. I tried cleaning the lens and the sensors with fiberglass tower. I tried windex but no luck at all. I tried covering the night vision sensor and then uncover it to see it the camera switch back to day view. But no luck either. I called Arlo but they cannot do anything for me because the cameta is almost 2 years old and their warranty is only for 1 year. This is suck for me and may others user

Re: Terrible image quality

Juans16 — Mon, 05 Jul 2021 16:40:15 GMT

Just an update. So I figure out since it may be the night vision sensor getting stuck on night mode I decide to gently shake the camera and high it against the palm of my hand lens down and for my surprise i hear some clicking noise and the camera image got back to normal. Note I have the night vision sensor turned to off and also the spotlight. I hope it stay normal