topic Re: Arlo ultra disconnect from VMB4000 and problem resolved after restarting hub in Arlo Ultra

Arlo ultra disconnect from VMB4000 and problem resolved after restarting hub

HemiD — Thu, 24 Jun 2021 16:56:10 GMT

Hi,
Recently add an Arlo ultra to my arlo pro hub (VMB4000r3)
Purchased arlo smart (one camera) and CVR .
Problem is the camera disconnect from hub from time to time and I have to restart the base which resolve the problem.
How do I know when is disconnected? Well, my CVR isn’t recording and my camera not reacting.
Sometime the problem resolved by itself but mainly the hub reboot solves the problem.
Recoording is in 4K and video bandwith is “good”
At the same time , not any other pro or pro 2 shows any problem.

Re: Arlo ultra disconnect from VMB4000 and problem resolved after restarting hub

HemiD — Wed, 23 Jun 2021 03:38:00 GMT

The line connection between wifi and hub is via Cat5e which I don’t think if any problem??

Re: Arlo ultra disconnect from VMB4000 and problem resolved after restarting hub

jguerdat — Wed, 23 Jun 2021 13:11:36 GMT

Guess it could be something about the base but first I'd try bringing the camera closer to the base for testing.

Re: Arlo ultra disconnect from VMB4000 and problem resolved after restarting hub

HemiD — Wed, 23 Jun 2021 13:51:52 GMT

yes, sure, I did and report if any luck.

thank YOU