topic Re: Saved file but just deleted anyway?? in Arlo Ultra

Saved file but just deleted anyway??

Earlbugler — Wed, 02 Jun 2021 19:16:11 GMT

So, I saved the file. You just deleted anyway. If saving a file isn't really saving them-chose a different word than"SAVE". Or, just tell people that save doesn't mean save. Tell them that it will be saved until Arlo decides to delete it. If I knew you were gonna delete my saved files anyway, I would have taken a screen shot video to court tomorrow. But I can't. A burglar gets away BECAUSE YOU DELETED THE FILES I SAVED. Good job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: Saved file but just deleted anyway??

dcfox1 — Wed, 02 Jun 2021 17:27:20 GMT

You must select download in the recordings option and it saves them on your phone or computer, Arlo has no access to them so they couldn't have deleted them. It sounds like you selected favorite that just marks it as such. It doesn't save it on the cloud after 7 days or 30 days with a plan.

Re: Saved file but just deleted anyway??

jguerdat — Thu, 03 Jun 2021 13:52:50 GMT

Maybe it's different on iOS but the Android app the choice is to "Save to Photos". That means you downloaded it and it's on your device. The whole purpose of this is to allow you to keep the video with no need to worry about disappearing from the library. If you saved them, check your phone.

Re: Saved file but just deleted anyway??

dcfox1 — Thu, 03 Jun 2021 17:15:44 GMT

Yea, On the Web it is download and on IOS it is save to photo.