topic Ultra camera records video when audio noise detected with microphone turned off in Arlo Ultra

Ultra camera records video when audio noise detected with microphone turned off

BTG — Tue, 11 May 2021 21:08:37 GMT

Has anyone else experienced this: my Arlo Ultra camera records video (14-120 secs) when audio noise is detected (under Library, thumbnails show Audio - and not Vehicle or Person) with the microphone turned off? How is that even possible?

Re: Ultra camera records video when audio noise detected with microphone turned off

dcfox1 — Tue, 11 May 2021 21:22:02 GMT

Do you have Audio on or off in your rules for the camera?

Re: Ultra camera records video when audio noise detected with microphone turned off

BTG — Tue, 11 May 2021 23:04:35 GMT

Had it 'ON" but the AUDIO DETECTION SENSITIVITY set to 2. Setting to 1 now to see what happens. I thought turning off audio under camera Settings would override?

Re: Ultra camera records video when audio noise detected with microphone turned off

jguerdat — Wed, 12 May 2021 13:26:48 GMT

As you found, settings in the camera settings aren't used for the rules. Editing your modes are the way to treat this properly.

Re: Ultra camera records video when audio noise detected with microphone turned off

ben_dub — Mon, 05 Jul 2021 22:28:42 GMT

Hey BTG - did you get this issue sorted, grateful to know how?? I've had the same problem for months. On windy days each of my 4 cameras batteries die in less than 24hrs -- incredibly frustrating -- have tried all sort of setting combos as well as complete reset. All malware is up to date. The system is terrible for the price.

Re: Ultra camera records video when audio noise detected with microphone turned off

BTG — Tue, 06 Jul 2021 00:36:24 GMT

Yes, you have to turn off the audio in the 'Rules' for the camera/s and not on the camera itself.