topic Can't get Geofencing to work with friend access. Works well on my device but not my wife's phone. in Arlo Ultra

Can't get Geofencing to work with friend access. Works well on my device but not my wife's phone.

bjorn_s — Tue, 04 May 2021 21:45:17 GMT

I have Arlo setup to use geofencing, but it only cares about my own whereabouts and not my wife's. I would expect it to stay disarmed when both of us are at home and arm only when both leave. However, it armes and disarms only based on my own location and disregards my wife's phone.

These are the settings I've checked, and we also tried removing and re-adding her as a friend using granted access.

1. Both our phones are added as Enabled devices for geofencing

2. Both our phones have granted Arlo app "Always" in the location settings in iOS.

Happy if someone has another tip to help me troubleshoot this.

Best regards

Björn

Re: Can't get Geofencing to work with friend access

JessicaP — Tue, 04 May 2021 21:44:58 GMT

Hi bjorn_s,

If you're having problems with your Geofencing not working properly, try looking at this article for troubleshooting steps you can take to improve performance for Geofencing: Why isn't the Geofencing mode working?

If you're still having problems, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Can't get Geofencing to work with friend access

bjorn_s — Tue, 11 May 2021 07:49:48 GMT

Reinstall of the app seems to have solved it.