topic Re: Has anyone had to pay a subscription for a secure server? Subscribe to "Micro Software Squa in Arlo Ultra

Has anyone had to pay a subscription for a secure server? Subscribe to "Micro Software Squad"?

Tucker1003 — Fri, 10 Jul 2020 15:26:21 GMT

Has anyone had to pay a subscription for a secure server? I've had my ultra for 1 year, now im being told for my system to work after 6 mo that I need to subscribe to "micro software squad" in order to use my system. Anyone encounter this problem?

Re: Secure server

jguerdat — Fri, 10 Jul 2020 14:15:50 GMT

Where did you see that info? It wasn't from Arlo.

After your trial subscription runs out you either have to pay for a subscription or resort to local recordings on a microSD card in the hub, which are viewable via the app.

Re: Has anyone had to pay a subscription for a secure server? Subscribe to "Micro Software Squa

michaelkenward — Sat, 11 Jul 2020 11:01:46 GMT

You didn't try a web search for "Arlo support" did you?

Any search like that, whatever the brand you search for, is likely to throw up scam sites that masquerade as genuine brands but are no such thing. They exist to suck you into paying for unnecessary support and can even lead to badly compromised security on your network.

Beware.

Re: Has anyone had to pay a subscription for a secure server? Subscribe to "Micro Software Squa

laurenja — Mon, 12 Oct 2020 21:05:31 GMT

Yes!!! I was in a chat session with Arlo and explained that my "system" wasn't working properly. That some of my users couldn't see all of the cameras even though I had granted them access to all of the cameras. The Arlo Expert said to give him 5 mins and he would have a technician call me to resolve this issue. Then this third party Micro Software Squad called me and told me I had to purchase a $149 subscription for a network protection update that is not including with my monthly Arlo subscription. It sounded queer to me and I decided not to give this person my credit card.

Re: Has anyone had to pay a subscription for a secure server? Subscribe to "Micro Software Squa

michaelkenward — Mon, 12 Oct 2020 21:25:04 GMT

@laurenja wrote:

Yes!!! I was in a chat session with Arlo and explained that my "system" wasn't working properly.

How did you start that chat session?

Are you sure that it was Arlo?

As you can see from the previous conversation this sound like an "intercepted" conversation that has nothing to down with Arlo.

Sadly it is an industry wide issue. Cowboy operators hijack web searches and deal up fake phone numbers that suck people into all manner of scam.

@laurenja wrote:

Then this third party Micro Software Squad called me and told me I had to purchase a $149 subscription for a network protection update that is not including with my monthly Arlo subscription.

Sounds seriously dodgy.

@laurenja wrote:

It sounded queer to me and I decided not to give this person my credit card.

Wise move.

Re: Has anyone had to pay a subscription for a secure server? Subscribe to "Micro Software Squa

Anthonycape — Fri, 19 Feb 2021 13:53:22 GMT

yes , the problem is you cant get a customer service number from Arlo , when you google arlo customer support you are directed to this micro software squad were they portray being arlo technicians. They claimyou need to pay for firmware upgrade in order for your cameras to work.

Re: Has anyone had to pay a subscription for a secure server? Subscribe to "Micro Software Squa

JessicaP — Fri, 19 Feb 2021 15:08:16 GMT

Hi Anthonycape,

Make sure when you're contacting the support team to scroll down at click on "Contact Us" or use this link: Arlo Support Team.

Read here to learn how to avoid any support scams: How can I avoid Arlo support scams?

Re: Has anyone had to pay a subscription for a secure server? Subscribe to "Micro Software Squa

Martha83 — Fri, 16 Apr 2021 01:35:01 GMT

Hello! I just paid 249 for that subscription is this a scam?

Re: Has anyone had to pay a subscription for a secure server? Subscribe to "Micro Software Squa

michaelkenward — Fri, 16 Apr 2021 10:33:18 GMT

@Martha83 wrote:
Hello! I just paid 249 for that subscription is this a scam?

Subscription from whom? For what?

Whoever it was, it smells like a scam if it is anything the earlier messages in this conversation.

The only subscriptions that Arlo sells are for on-line storage.

If it isn't too late, you could cancel your payment and ask here for help with whatever you were trying to fix.