topic Re: Arlo Ultra Latest Firmware Update in Arlo Ultra

Arlo Ultra Latest Firmware Update

HazzMatt — Mon, 15 Mar 2021 12:38:00 GMT

For the last several days, some of my Arlo Ultra Cameras have missed motion detection. Also, 1 of my cameras appears to be online but it struggles to come up in live view, despite having the normal 2 bars of signal strength which is typical for that camera. After various troubleshooting, resets, removing and replacing batteries and redoing the pairing process with no success, I decided to check to see if there have been any firmware updates. There is one for the Arlo 5000 Base, released just a few days ago and the date coincides with the date of the start of my issues. My Ultra systems had been working pretty much flawlessly for many months until the latest big fix base firmware came out. For the first time in a long while, it appears I'm back to an unreliable system, seemingly caused by a firmware update.

Re: Arlo Ultra Latest Firmware Update

jguerdat — Mon, 15 Mar 2021 13:35:54 GMT

Try rebooting your hub and maybe removing and reinserting the camera batteries.

Re: Arlo Ultra Latest Firmware Update

HazzMatt — Tue, 16 Mar 2021 01:21:53 GMT

Thanks for your response. Please read my post again and let me know if you have any suggestions not already tried.

Re: Arlo Ultra Latest Firmware Update

ShayneS — Tue, 16 Mar 2021 23:13:30 GMT

HI @HazzMatt

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.Arlo Tech Support

Re: Arlo Ultra Latest Firmware Update

Jsijnja — Thu, 25 Mar 2021 08:03:17 GMT

I am experiencing something similar in the past week or two with motion not being detected on a particular camera when previously it seemed to be working reliably

Re: Arlo Ultra Latest Firmware Update

ShayneS — Thu, 25 Mar 2021 18:15:46 GMT

HI @Jsijnja

There are a few steps we can try.

Reboot your base station
Remove > Re-Insert camera battery
Remove camera from Settings > My Devices > Re-Add

Re: Arlo Ultra Latest Firmware Update

SamuelR — Mon, 05 Apr 2021 13:11:56 GMT

I'm also having the same issue with two of my four Arlo Ultra cameras. So frustrating. Tried the steps listed.

Re: Arlo Ultra Latest Firmware Update

ShayneS — Tue, 06 Apr 2021 18:50:48 GMT

HI @SamuelR

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Arlo Ultra Latest Firmware Update

SamuelR — Fri, 09 Apr 2021 11:13:08 GMT

Hi, @ShayneS

I'll get in touch later today or tomorrow. I'll try resetting the whole system again first and see if it changes anything.

Thanks!