topic Ultra Manual record feature not working in Arlo Ultra

Ultra Manual record feature not working

James1012018 — Thu, 08 Apr 2021 20:43:15 GMT

I can’t push on my record icon can you help

Re: Ultra

TomMac — Sun, 04 Apr 2021 12:08:52 GMT

Need more info...

Phone / OS/ what does work / etc

Also have you tested same on browser at MY.ARLO.COM

Re: Ultra

James1012018 — Sun, 04 Apr 2021 21:16:45 GMT

It’s an iPhone.. can’t see live video on my phone and it does not record any video light does come on when motion is detected but no recordings yes I have gone to the web site

Re: Ultra

James1012018 — Sun, 04 Apr 2021 21:32:47 GMT

All the settings are on record icon is back and turned on but still no recordings

Re: Ultra

ShayneS — Thu, 08 Apr 2021 20:51:00 GMT

After manually recording on the Arlo mobile app/web browser, are the recordings missing on the mobile app and web browser?

Re: Ultra

James1012018 — Thu, 08 Apr 2021 21:45:05 GMT

I can’t manually record anything is doesn’t work have resets every camera and base station and still one camera won’t work

Re: Ultra

James1012018 — Thu, 08 Apr 2021 21:56:55 GMT

Sorry it is recording to base station but only for not even a second

Re: Ultra

James1012018 — Thu, 08 Apr 2021 22:03:24 GMT

This is a picture has a different symbol on it

Re: Ultra

ShayneS — Thu, 08 Apr 2021 23:11:18 GMT

Sorry for the repetitive question, Does this behave the same over the mobile app and web browser?

Re: Ultra

James1012018 — Fri, 09 Apr 2021 00:05:42 GMT

It’s does not record on the mobile app but does record to web browsers but only for a second

Re: Ultra

ShayneS — Fri, 09 Apr 2021 16:43:49 GMT

Does the manual record work on a different web browser?

Re: Ultra

James1012018 — Fri, 09 Apr 2021 23:42:04 GMT

No it does not work

Re: Ultra

ShayneS — Mon, 12 Apr 2021 21:24:49 GMT

Hi @James1012018

Can you login to your My Arlo account and navigate to > Settings > Subscription > Manage Cameras And add your affected Ultra camera to your Add on plan. It looks like that camera is not currently assigned to your Smart Plan.

Also can you test the other cameras to see if the manual record feature is functioning properly, and make sure you have Library filters cleared.

Thanks!