topic Arlo Ultra System multiple issues in Arlo Ultra

Arlo Ultra System multiple issues

DesignoSLK — Mon, 05 Apr 2021 18:35:22 GMT

Arlo has become extremely disappointing. My wife can't access recordings anymore as a Granted User, yet everything has been removed, reinstalled and regranted. I can't access recordings locally recorded anymore, yet I've essentially reset the entire system. I keep getting "There was an error obtaining your library. Arlo team is working on this issue." Yeah, right. They want you to get a subscription. I don't need a subscription when I record locally. You do a search for your issue(s), and you find statements that the issue has been resolved, but there's never a posted resolution. They suck.

Re: Arlo Ultra System multiple issues

ShayneS — Wed, 07 Apr 2021 23:19:10 GMT

Hi @DesignoSLK

Thanks for your feedback, Is this occurring on an Android or iOS device?

Re: Arlo Ultra System multiple issues

DesignoSLK — Thu, 08 Apr 2021 13:31:28 GMT

Android devices

Re: Arlo Ultra System multiple issues

ShayneS — Thu, 08 Apr 2021 20:26:18 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support