topic Re: IR activation during motion issue in Arlo Ultra

IR activation during motion issue

photoflea — Fri, 26 Mar 2021 00:42:10 GMT

One of my cameras consistently has an issue with its IR when the camera is armed and senses motion. I've reset it and the base multiple times and the problem returns at random.

I've attached a video. The raccoon set off the motion detection, but as you can see it's dark. You can only see the image after the LED is on. Note that the IR always seems to work without fail if I just connect to the camera, but it's when it triggered by motion that seems to be the problem

Re: IR activation during motion issue

ShayneS — Mon, 29 Mar 2021 16:15:45 GMT

HI @photoflea

Thank you for the info. Just to be clear, you have removed the camera from Settings . My Devices & re-added it to your Smart Hub?

Re: IR activation during motion issue

photoflea — Mon, 29 Mar 2021 16:21:01 GMT

Yes. And then what happens is after some amount of time the issue will return. A motion is detected, and when you view the recording the picture is totally black due to no IR illumination. When the light comes on the picture is fine.

Re: IR activation during motion issue

ShayneS — Mon, 29 Mar 2021 22:58:30 GMT

I see, thanks for the info. Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support