topic Video won't play without downloading file. Shows "video is not able to play in your browser"? in Arlo Ultra

Video won't play without downloading file. Shows "video is not able to play in your browser"?

PattiCC — Mon, 29 Mar 2021 18:06:01 GMT

On my MacBook Air I cannot play a saved video without downloading it. Message comes up that says "This video is not able to play in your browser. Please download to view."

Why is this happening? What do I need to do to view saved video without downloading it?

Re: Video won't play without downloading file

StephenB — Sun, 28 Mar 2021 10:22:45 GMT

@PattiCC wrote:

On my MacBook Air I cannot play a saved video without downloading it. Message comes up that says "This video is not able to play in your browser. Please download to view."

Why is this happening?

The Ultra and Pro3/Pro4 cameras use H.264 (also called AVC) for 1080p, but use a newer more efficient codec called H.265 (HEVC) for 2K and 4K. Unfortunately most browsers don't support H.265 video.

There is a kb article on this here: https://kb.arlo.com/000062189/Which-devices-are-supported-for-HEVC-4K-or-2K-playback. That links to https://caniuse.com/hevc for web browsers.

FWIW, there is at least one mistake on the caniuse site. The current version of Edge will work if you have both a PC with hardware support for H.265 and the HEVC extension download from Microsoft. But of course that doesn't apply to your MacBook Air.

Re: Video won't play without downloading file

LandJS — Mon, 29 Mar 2021 04:30:10 GMT

try this site support.apple.com/en-us/HT207022