topic Re: Smarthub Restart Button Greyed Out in Arlo Ultra

Smarthub Restart Button Greyed Out

deman00789 — Sun, 11 Oct 2020 21:14:46 GMT

I have two smarthubs to connect front door and backyard cameras respectively. One is from Arlo Ultra, the other one is from Arlo 3. However, the 'restart' button in smarthub of Arlo Ultra is always greyed on Arlo app, and it is good if I login through web browser. The other one (smarthub of Arlo 3) is good. Can somebody tell me why this happens? Thanks.

Re: Smarthub Restart Button Greyed Out

ShayneS — Mon, 12 Oct 2020 19:00:18 GMT

Hi @deman00789

Do you happen to have a screenshot of this greyed out button?

Re: Smarthub Restart Button Greyed Out

SeaCow — Sat, 13 Mar 2021 00:16:17 GMT

I have the same issue. The base station is online all the cameras are functioning, but I can’t restart the base station from the app.

The restart button is greyed out or not not selectable.

Re: Smarthub Restart Button Greyed Out

jguerdat — Sat, 13 Mar 2021 19:07:50 GMT

What happens if you manually reboot the hub as well as rebooting the phone and reinstalling the app?