https://community.arlo.com/t5/Arlo-Ultra/Trying-to-replace-camera-due-to-bad-case-under-warranty-Support/m-p/1812957#M17669 <P>Arlo is the worst company to do business with.</P> <P>The should be more transparent in their business practices.</P> <P>Within 90 days, you have full support, text and phone, but after 90 days, unless you sign up for their paid services, you only have support via email.</P> <P>I paid the same amount to purchase this product as everyone else and I am still within my product warranty.</P> <P>I had a bad camera case and tried to get them to replace it under my product warranty.</P> <P>The option that I had was to purchase another one and then send them the other one back on my dime.</P> <P>This company is really lacking in the customer service and support side.</P> <P>&nbsp;</P> <P>I will definitely let everyone that I know that is considering a security camera, the hidden support issues with this company.</P> <P>Very disappointing.</P> Tue, 02 Mar 2021 17:28:35 GMT mgj79 2021-03-02T17:28:35Z https://community.arlo.com/t5/Arlo-Ultra/Trying-to-replace-camera-due-to-bad-case-under-warranty-Support/m-p/1812957#M17669 <P>Arlo is the worst company to do business with.</P> <P>The should be more transparent in their business practices.</P> <P>Within 90 days, you have full support, text and phone, but after 90 days, unless you sign up for their paid services, you only have support via email.</P> <P>I paid the same amount to purchase this product as everyone else and I am still within my product warranty.</P> <P>I had a bad camera case and tried to get them to replace it under my product warranty.</P> <P>The option that I had was to purchase another one and then send them the other one back on my dime.</P> <P>This company is really lacking in the customer service and support side.</P> <P>&nbsp;</P> <P>I will definitely let everyone that I know that is considering a security camera, the hidden support issues with this company.</P> <P>Very disappointing.</P> Tue, 02 Mar 2021 17:28:35 GMT https://community.arlo.com/t5/Arlo-Ultra/Trying-to-replace-camera-due-to-bad-case-under-warranty-Support/m-p/1812957#M17669 mgj79 2021-03-02T17:28:35Z https://community.arlo.com/t5/Arlo-Ultra/Trying-to-replace-camera-due-to-bad-case-under-warranty-Support/m-p/1812977#M17671 <P>While agree support is subpar you do not need a subscription to contact support by phone or chat.&nbsp;</P> Mon, 01 Mar 2021 20:43:07 GMT https://community.arlo.com/t5/Arlo-Ultra/Trying-to-replace-camera-due-to-bad-case-under-warranty-Support/m-p/1812977#M17671 dcfox1 2021-03-01T20:43:07Z