topic Re: Arlo Ultra causes other devices connected to the wi-fi router to disconnect from internet in Arlo Ultra

Arlo Ultra causes other devices connected to the wi-fi router to disconnect from internet

czarscl — Wed, 17 Feb 2021 18:22:00 GMT

Hi,

I have 3 Arlo ultra cameras. Anytime one of them starts recording, it causes something in my home wi-fi router that all other devices connected to it (example: a laptop) loses internet connection.

Example:

1 - I'm working as usual in my Laptop, connected wireless to the wi-fi router. Normal internet connectivity

2 - One of the Arlo Ultra cameras detects movement and starts recording

3 - Almost immediately, the Laptop is not able to connect to the internet as initially. No website opens, beside it stills connected and with strong wi-fi signal.

It is really annoying and causes several issues. When working from Home and during video conferences, you need to disable the camera to be able to work without interruption.

Re: Arlo Ultra causes other devices connected to the wi-fi router to disconnect from internet

jguerdat — Thu, 18 Feb 2021 14:51:50 GMT

Try moving the hub as far away as possible from the router.

Also, what are your Internet speeds as measured by speedtest.net?

Re: Arlo Ultra causes other devices connected to the wi-fi router to disconnect from internet

czarscl — Thu, 18 Feb 2021 19:18:47 GMT

Thanks for your reply @jguerdat .

I can move the hub as far away as possible from the router for testing purpose only.

It is not practical to have cables hanging in my house from wi-fi router to Arlo Hub. I suppose such requirement (Hub far away from router) would be a big design mistake from Arlo. I would return my cameras if that is required.

The internet connection here is stable all the time, except when an Arlo camera Ultra starts recording.

- Speed test result:

Ping: 19ms

Download: 73 Mbps

Upload: 41Mbps

I would like to hear from Arlo team what is going on here. I like the quality of Arlo Ultra camera and features. However, this instability caused in my wi-fi router signal is a no-go.

Re: Arlo Ultra causes other devices connected to the wi-fi router to disconnect from internet

dcfox1 — Thu, 18 Feb 2021 20:48:50 GMT

I moved mine the as far as the supplied cabled allowed and it worked fine to remove interference.

Re: Arlo Ultra causes other devices connected to the wi-fi router to disconnect from internet

czarscl — Thu, 18 Feb 2021 23:53:17 GMT

I will test that.

Just for curiosity, is there any reference in the user manuals or any Arlo documentation you need to place the Arlo Hub two meters or more away from your wi-fi router?

That information should be clear stated to users or potential buyers. Hi Arlo team, any comment?

Re: Arlo Ultra causes other devices connected to the wi-fi router to disconnect from internet

czarscl — Thu, 25 Feb 2021 09:04:02 GMT

I moved the Arlo Base Hub to around 2 meters from my Internet Wi-Fi router. That is roughly the original length of the Ethernet cable available in the product box.

It looks as an improvement, however, if I’m going to attend important video calls or online gaming, I need to disable the cameras.

The problem is also evident when I’m on video calls using iPhone FaceTime with family and friend while in a room with Arlo Ultra camera recording.

It is very disappointing. It is even more disappointing when you think this is a premium consumer security camera and the Arlo support team does not interact with consumers in this forum.

As I wrote before, my internet connection is good and stable for all online and concurrent activities I mentioned here.

Re: Arlo Ultra causes other devices connected to the wi-fi router to disconnect from internet

jguerdat — Thu, 25 Feb 2021 14:27:59 GMT

You may want to consider using a WiFi or powerline extender for the hub so it can be placed anywhere away from the router.

Re: Arlo Ultra causes other devices connected to the wi-fi router to disconnect from internet

czarscl — Thu, 25 Feb 2021 16:22:27 GMT

My set-up:

Base Floor:
- 1 Arlo Hub connected to the main Wi-fi internet router
- 3 Arlo Ultra connected to Arlo Hub - Base Floor
Second Floor:
- 1 extra Arlo Hub connected to the Wi-fi extender
- 1 Arlo Ultra connected to Arlo Hub - Second Floor

Anytime one of the Arlo Ultra (Base or second floor) starts recording, all connected devices to my Internet wi-fi networks loses connection.

I can record a video to show the problem "in action", but I think it is not necessary. As I can see the comments here, several people have the issue and are using as a workaround moving the Arlo Ultra as far as possible from the Wi-Fi router. That did not fix my issue and it would be a shame in product design for Arlo. I'm not happy at all with the product and support of Arlo team in this product forum.

Re: Arlo Ultra causes other devices connected to the wi-fi router to disconnect from internet

jguerdat — Fri, 26 Feb 2021 14:36:48 GMT

I wonder if a router settings change could help. I'm no network expert but things like Airtime Fairness and 20/40MHz Coexistence or other 2.4GHz settings may prove useful.