topic SmartHub contiually going offline. Tried powering down/resetting/removing device. Goes offline fast. in Arlo Ultra

SmartHub contiually going offline. Tried powering down/resetting/removing device. Goes offline fast.

awatto — Fri, 19 Feb 2021 18:34:18 GMT

My Ultra Smarthub is continually going offline. I have tried powering down, resetting and removing the device. Once the device is re added it goes offline again within the hour.

Re: Base station offline

jguerdat — Fri, 19 Feb 2021 15:47:34 GMT

When offline, what is the hub's LED showing?

Re: Base station offline

awatto — Fri, 19 Feb 2021 22:55:23 GMT

After turning power on the light goes orange for about 1 minute, then blue briefly, then alternates between blue and orange, then back to solid orange, then goes off. It then keeps going through the same sequence continually.

Re: Base station offline

jguerdat — Sat, 20 Feb 2021 15:23:52 GMT

The fastest thing to try, although a pain, is to remove all devices in Settings, My Devices and start fresh. I'd also press the reset button for >10 seconds until the LED flashes amber, too. Let the hub reboot to a solid blue LED and claim it fresh. Make sure you note all settings, modes, rules, etc. before doing this to speed the rebuild.

Re: SmartHub contiually going offline. Tried powering down/resetting/removing device. Goes offline f

Hareluya — Wed, 24 Feb 2021 12:29:18 GMT

I’m having the same issue.

Re: SmartHub contiually going offline. Tried powering down/resetting/removing device. Goes offline f

JessicaP — Thu, 25 Feb 2021 23:51:45 GMT

Hi Hareluya,

Have you tried the troubleshooting steps that jguerdat provided above?

Re: SmartHub contiually going offline. Tried powering down/resetting/removing device. Goes offline f

Peggy_k — Fri, 26 Feb 2021 23:56:06 GMT

Getting issues with cameras offline

Re: Base station offline

awatto — Sat, 27 Feb 2021 02:01:48 GMT

I have tried removing all devices, rebooting and re adding all devices multiple times, but the base station only connects still for a few minutes then goes offline. Pretty over it, not much point in having security cameras if they don’t work. I’m sure it went offline after a recent firmware update and hasn’t worked since.

Re: Base station offline

Peggy_k — Sat, 27 Feb 2021 04:25:57 GMT

Same with me, started going offline after upgrade

Re: Base station offline

Peggy_k — Sat, 27 Feb 2021 12:24:26 GMT

Have tried all the recommendations and installations over and over... and it goes back to offline within an hour

Re: Base station offline

JessicaP — Mon, 01 Mar 2021 16:00:42 GMT

If you're still having problems where your Base Station and/or camera goes offline, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.