Bought Ultra 3-Camera set yesterday but one won't sync. Send back to retailer or send me refurb?

broomev25 — Tue, 02 Feb 2021 16:15:31 GMT

Would be interested to see if anyone else has had this issue. I bought a brand new Arlo Ultra camera 3 set yesterday. Set them up and 2 work perfectly. 1 just will not sync. Been on the phone to support and they also agreed it is faulty. My options are, send the whole set back to the retailer I purchased it from, or they will send me a refurbished camera.

How can it be acceptable to send a refurbished camera in replacement for a brand new one that is faulty. The other 2 cameras are up and working and screwed to walls, so I really don't want to have to take it all down and send it back!

Opinions please? Thanks.

Re: Brand new Ultra camera faulty and being offered a refurbished model!!?

jguerdat — Mon, 01 Feb 2021 15:06:04 GMT

Refurbished items are generally all that's ever offered for exchange, regardless of product. Regardless, I would suggest swapping the system since it will likely be a faster resolution for you.

topic Bought Ultra 3-Camera set yesterday but one won't sync. Send back to retailer or send me refurb? in Arlo Ultra

Bought Ultra 3-Camera set yesterday but one won't sync. Send back to retailer or send me refurb?

Re: Brand new Ultra camera faulty and being offered a refurbished model!!?