https://community.arlo.com/t5/Arlo-Ultra/Ultra-camera-not-connecting-to-Hub-Changed-Ethernet-cable-and/m-p/1809234#M17448 <P>What is the hub's LED showing? Must be blue to connect. Have you held the reset button for &gt;10 seconds until the LED flashes amber and let it reboot to try again?</P> Tue, 26 Jan 2021 14:46:51 GMT jguerdat 2021-01-26T14:46:51Z https://community.arlo.com/t5/Arlo-Ultra/Ultra-camera-not-connecting-to-Hub-Changed-Ethernet-cable-and/m-p/1809163#M17445 <P>I bought my Arlo ULTRA 4K camera yesterday, Some how it wont connected, I did all troubleshooting,Changing Ethernet cable, turned off my Mobile device data, reset HUB, Then online chat support team said My internet slow, I rang my Internet provider to increase my download and upload to 54.4mbps Download 19.2 Mbps upload. after that Online chat support team said check my modem setting Ports:80, 123 and 443are close or open! (Are you serious?)</P> <P>this item faulty why you guys not accepted and replacement?</P> <P>I have been working online chat support since 4.30am now 08.10am I m still waiting on the phone to someone Help me!</P> <P>I have been using Arlo last 4 years I bought new upgrade model but not working previous model was working perfectly fine!</P> <P>anyone can help me how to connect this HUB?</P> Tue, 26 Jan 2021 16:58:39 GMT https://community.arlo.com/t5/Arlo-Ultra/Ultra-camera-not-connecting-to-Hub-Changed-Ethernet-cable-and/m-p/1809163#M17445 SamF45 2021-01-26T16:58:39Z https://community.arlo.com/t5/Arlo-Ultra/Ultra-camera-not-connecting-to-Hub-Changed-Ethernet-cable-and/m-p/1809234#M17448 <P>What is the hub's LED showing? Must be blue to connect. Have you held the reset button for &gt;10 seconds until the LED flashes amber and let it reboot to try again?</P> Tue, 26 Jan 2021 14:46:51 GMT https://community.arlo.com/t5/Arlo-Ultra/Ultra-camera-not-connecting-to-Hub-Changed-Ethernet-cable-and/m-p/1809234#M17448 jguerdat 2021-01-26T14:46:51Z