topic Re: Arlo Ultra Camera Stop Recording in Arlo Ultra

Arlo Ultra Camera Stop Recording

bml99 — Mon, 04 Mar 2019 19:51:14 GMT

Hello,

One of my Arlo Ultra camera stop recording since yesterday. When motion get detecked, the floodlight will turn on but the camera just not recording at all. All other cameras works fine.

Re: Arlo Ultra Camera Stop Recording

JamesC — Mon, 04 Mar 2019 20:34:53 GMT

bml99,

Are you using a custom mode or the default Armed mode? Are you able to live stream the camera that's having an issue?

JamesC

Re: Arlo Ultra Camera Stop Recording

bml99 — Mon, 04 Mar 2019 21:01:05 GMT

Hello James,

The tech guy asked me to created a customized mode to solve the problem; however, the issue just solved for around 48 hours and the camera stop recording again. I have been tried both "Armed" and the customised mode.

Re: Arlo Ultra Camera Stop Recording

JamesC — Mon, 04 Mar 2019 23:12:35 GMT

bml99,

When using the default "Armed" mode, there should be a rule for each camera, check to make sure no changes have been made to the rules that would tell the camera not to record.

JamesC

Re: Arlo Ultra Camera Stop Recording

bml99 — Tue, 05 Mar 2019 16:25:27 GMT

Hello James,

Setting are fine, not been changed. I unpluged the power cable to the base for 10 mins and plug it back and all 4 cameras back to normal. Any idea what may cause this issue?