topic Bought Ultra 4-camera system but iPhone can't discover base station. Shows blue LED. in Arlo Ultra

Bought Ultra 4-camera system but iPhone can't discover base station. Shows blue LED.

Fragiel — Wed, 16 Dec 2020 18:42:54 GMT

I've just bought the Arlo Ultra 4 Camera System, but the app on my iPhone can't discover my base station! I tried everything Arlo wrote at troubleshooting, but it doesn't work! The led of the base station is blue, so there is an internet connection. My iPhone and the base station uses the same internet connection. What can I do?

Re: Arlo can't discover my base station

jguerdat — Wed, 16 Dec 2020 14:38:46 GMT

Try holding the reset button for >10 seconds, until the LED flashes amber. Let the hub reboot and try again. Make sure you're not using a VPN.

Re: Arlo can't discover my base station

Fragiel — Thu, 17 Dec 2020 07:50:44 GMT

Thanks! I done that and I reset my router, and it works!