topic Re: Can’t Change Video Mode Back to 180 Degrees in Arlo Ultra

Can’t Change Video Mode Back to 180 Degrees

hanpil — Tue, 10 Nov 2020 11:00:15 GMT

All 4 Arlo Ultra (H7) cameras are affected. 1 camera is using Arlo’s Solar Panel, and the other 3 are on battery power. They are all set up with HomeKit. Recording is only to the cloud (Arlo Premier plan).

Firmware: 1.070.50.6_231_6e7e184 (Lastest ver.)

Base Station Model: VMB5000r5

Base Station Firmware: 1.16.3.4_744_c289687 (Lastest ver.)

I can change my video modes to the 155 and 120 degree settings, but then I can’t change it back to the 180 degree mode. About a month ago when I was last making adjustments, I had no issues. The only way I have found to change back to 180 degrees is to remove the camera and then add it back. Anyone else experiencing this or know of a fix?

Re: Can’t Change Video Mode Back to 180 Degrees

ShayneS — Wed, 11 Nov 2020 19:33:10 GMT

Hi @hanpil

Thank you for your feedback, I am currently looking in to this. Does this occur on Android or iOS? It appears you can change back to 180 over the web if you like for right now.

Re: Can’t Change Video Mode Back to 180 Degrees

ShayneS — Wed, 11 Nov 2020 22:22:44 GMT

The Arlo development team is currently investigating this issue with being unable to set Ultra cameras to Super Wide 180 degree. We will provide an update as soon as we have more information to share with the community.

Re: Can’t Change Video Mode Back to 180 Degrees

hanpil — Thu, 12 Nov 2020 10:34:31 GMT

Hi!

I’m experiencing this with the iOS app ver. 2.21 (1397) updated on Oct. 9. Thanks for the suggestion with using the web app. Which reminds me... I have Arlo Video Doorbell as well and one issue I’m experiencing that is only resolved by going into the web app is changing back to my traditional chime mode.

Before this update, I was able to switch between Mechanical mode and Silent mode. Now, when I switch to Silent, the option to change to any Traditional chime mode is not available. I have to go to the web app to change it back to mechanical then I get the ability to change my traditional chimes again. My work around for now is also to just leave traditional chime mode on Mechanical and activate Silent Mode. It’s no big deal for now because I keep it on silent because I have a sleeping newborn throughout the day. However, it’s just something else that isn’t functioning as expected. Please pass this issue on to the team.

Thanks!

Re: Can’t Change Video Mode Back to 180 Degrees

yhap2003 — Fri, 13 Nov 2020 01:22:34 GMT

I came to report the same problem. I also cannot change the video mode back to super wide 180 view. I’m so close to returning this kit back to Costco, it’s full of bugs.

Re: Can’t Change Video Mode Back to 180 Degrees

yhap2003 — Fri, 13 Nov 2020 02:18:47 GMT

My workaround was to remove the camera from the hub and pair/add it again

Arlo 4K Ulta Video Mode

Undercover972 — Fri, 13 Nov 2020 16:28:49 GMT

VIDEO MODE. On Apple iPad and iPhone. Cannot switch to super-wide. Called technical support and advised them. Spoke to Slick Ric. Obviously, he was unable to remedy the issue and never got back to my E-mail.

Re: Can’t Change Video Mode Back to 180 Degrees

ShayneS — Fri, 13 Nov 2020 16:51:29 GMT

Hi @yhap2003

This issue is being looked in to, in the meantime you can use the web browser to adjust the video mode if you like.

Re: Can’t Change Video Mode Back to 180 Degrees

ShayneS — Mon, 14 Dec 2020 18:13:23 GMT

Hello,

Are you still experiencing this issue with changing your Ultra camera to Super Wide mode with the Arlo app update 2.22.5?

Re: Can’t Change Video Mode Back to 180 Degrees

yhap2003 — Tue, 15 Dec 2020 23:14:05 GMT

I’m not sure. I returned the cameras.

Re: Can’t Change Video Mode Back to 180 Degrees

hanpil — Wed, 16 Dec 2020 01:50:02 GMT

Hi ShayneS! Thanks for following up and notifying me of the app update.

It seems to have been fixed! Thank you to you and your Arlo entire team that made this happen!

Re: Can’t Change Video Mode Back to 180 Degrees

ShayneS — Wed, 16 Dec 2020 16:41:10 GMT

Hi @hanpil

Thank you for the update.