topic Re: Corrupted previews in the library in Arlo Ultra

Corrupted previews in the library

wonkypenguin — Thu, 17 Sep 2020 12:52:12 GMT

Hi,

Since I switched to the 4k plan, I am noticing that some of the thumbnails in the library are corrupt (grey and fuzzy), yet when I open the video and play them it seems fine. It only seems to affect one of my cameras, and only the cloud files, the local storage ones seem fine.

Known problem? Any ideas how to resolve?

Re: Corrupted previews in the library

ShayneS — Fri, 18 Sep 2020 14:50:09 GMT

Hi @wonkypenguin

Does this appear on the web portal & mobile app? Have you tried to remove and re-instal the Arlo Mobile App?

Re: Corrupted previews in the library

wonkypenguin — Fri, 18 Sep 2020 14:58:08 GMT

It happens in both... the same videos are corrupted in the same way on each

Re: Corrupted previews in the library

wonkypenguin — Fri, 18 Sep 2020 15:01:13 GMT

Today some of them today are corrupted in a different way (green!), and I am seeing it on both cameras now.

Re: Corrupted previews in the library

wonkypenguin — Fri, 18 Sep 2020 15:02:28 GMT

(apologies for multi messages, only allowed one attachment per reply)

Re: Corrupted previews in the library

demannu — Wed, 23 Sep 2020 12:10:39 GMT

I'm also getting this issue after their last firmware update, its really annoying.. especially their so called "smart notifications" the picture preview is either green, grey or pixelated. horrible product. had nothing but issues from day one.

Re: Corrupted previews in the library

Dumdidum — Thu, 24 Sep 2020 16:18:31 GMT

Same here (green)

Re: Corrupted previews in the library

Tokra_ac — Tue, 29 Sep 2020 02:18:33 GMT

I’m having the same issue. Any response from Arlo?

Re: Corrupted previews in the library

wonkypenguin — Tue, 29 Sep 2020 06:58:22 GMT

They asked me to send some sample video files and the development team is looking at it. Haven't heard anything since the 23rd, but they said they will reply to the thread when they have an update

Re: Corrupted previews in the library

wonkypenguin — Thu, 19 Nov 2020 23:34:53 GMT

Haven't heard anything from them, but the problem seems to have gone away so I assume it's been fixed in a software update?

Re: Corrupted previews in the library

Dumdidum — Fri, 20 Nov 2020 06:59:46 GMT

Yes on my Arlo Ultras it is fixed

Re: Corrupted previews in the library

LandJS — Sun, 22 Nov 2020 20:04:20 GMT

wonkypenguin you say it is only happening on one cam. Is that cam on battery or power. I have 5 of 7 on power for the 3 sec. roll back and it seems the thumbnail has always or at least most often had the thumbnail gray on those cams. I assumed it had to do with those 3 sec.

Re: Corrupted previews in the library

wonkypenguin — Mon, 23 Nov 2020 08:56:18 GMT

It started on one camera, but did see it on both. One was battery, the other was connected to the solar charger.

All seems fixed now, so I assume they did something 🙂