topic Re: Installation in Arlo Ultra

Replaced Base but cannot connect to WiFi. Ethernet directly plugged to modem.

Jimalex1957 — Thu, 19 Nov 2020 19:00:29 GMT

Three calls to Arlo Customer Service and no resolve. They will replace the base hub but here is the problem:

Base Hub cannot connect to wifi. Ethernet is plugged directly into Mediacom modem (LAN 2). Then tries to connect to my RockSpace Mesh system but cannot make the connection. Solid blue light on basehub. All my other devices are working fine on the wifi...what gives?

Re: Installation

jguerdat — Thu, 19 Nov 2020 14:07:53 GMT

It would seem that this is due to the base getting a second IP address from your ISP rather than your router. Plug the cable into a router port so the base is on your internal network. If you don't have any additional ports on your router, a switch or WiFi extender may be needed.

Re: Installation

Jimalex1957 — Thu, 19 Nov 2020 18:08:35 GMT

We are in business..I simply plugged it into one of the mesh routers downstairs and the hub immediately found it. Arlo please take notice..hire this guy. He could have saved me three phone calls and you sending me a new device (which I will send back).

Re: Installation

jguerdat — Fri, 20 Nov 2020 14:15:13 GMT

No thanks. I'm retired IT and have no desire whatsoever to ever work again. 🙂