topic Re: Night vision constantly turning off and on in Arlo Ultra

Night vision constantly turning off and on

Uribees — Fri, 01 Mar 2019 16:26:09 GMT

Night vision constantly turns off and on for one of my cameras. It happens several times a minute. Each time it turns off and on there is a loud clicking noise which is getting very annoying. I have inserted a video below in which you can see the infrared light go off and on several times. I've tried turning off night vision manually in the camera settings but it always turns itself right back on. It has been doing this since I bought it on release day.

Re: Night vision constantly turning off and on

JamesC — Fri, 01 Mar 2019 18:59:48 GMT

Uribees,

Is this intermittent behavior or does this happen all the time? If you log in using the web client and toggle of the night vision, doe you still experience the same behavior with it automatically turning back on?

JamesC

Re: Night vision constantly turning off and on

Uribees — Fri, 01 Mar 2019 19:11:20 GMT

Hi @JamesC. It does not seem to happen all the time. Maybe a few times a week for about an hour at a time. When I go on to the web interface the night vision toggle is greyed out and it does not let me turn it off. Please see attached image

Re: Night vision constantly turning off and on

JamesC — Fri, 01 Mar 2019 20:42:12 GMT

Uribees,

Try removing and resyncing the camera. After the resync, test to see if you still experience the same behavior.

JamesC

Re: Night vision constantly turning off and on

Uribees — Sun, 03 Mar 2019 16:50:15 GMT

@JamesC I tried your advice and it is still having the same issues as my previous post.

Re: Night vision constantly turning off and on

JamesC — Mon, 04 Mar 2019 17:01:52 GMT

Uribees,

I will reach out to you in a private message to gather more information.

JamesC