topic Re: Cloud option in Library disappeared in Arlo Ultra

Cloud option in Library disappeared

spainme — Sat, 24 Oct 2020 22:47:25 GMT

Cloud option in Library there one day gone the next

In the first week of having my Ultra SmartHub and camera's I used to be able to navigate to Library and choose 'Cloud' at the top. Now, I no longer have that option - the cloud selection is gone.

Since a particular point in time (unknown but suspect since sd card was inserted enabled then disabled) , it appears that:

the recordings are correctly being saved to Cloud (took sd card out and videos still record).
I can 'favourite' and delete any of those recordings via Library

But I just can't see any of cloud recordings that I use to be able to see. I don't understand. Any help would be appreciated.

I have tried:

Rebooting Base
Removing and adding back all devices

Firmware: 1.16.3.4_744_c289687

Hardware: HardwareVMB5000r4

Re: Cloud option in Library disappeared

JJAdV — Sun, 25 Oct 2020 01:30:18 GMT

This happens a lot and if you kill the app and restart it sometimes it comes back online..

Re: Cloud option in Library disappeared

spainme — Sun, 25 Oct 2020 22:44:28 GMT

SOLVED by self...

Note: the following resolution criteria seems to only be definitive for the app (mobile device). Web browser still does not show the two options

If you have an SD card inserted into the SmartHub

And you have SmartHub storage setting for SD Card 'Record Locally' toggled on

And you have SmarHub sotrage setting for SD Card 'Direct Storage Access" togged on

When you navigate to Library

Then you should see two dropdown options 'Cloud' or 'SmartHub' (SmartHub equating to your SD Card)