topic Re: Grant Access with pre-existing account in Arlo Ultra

Grant Access with pre-existing account

hcortez3973 — Mon, 12 Oct 2020 17:52:07 GMT

I had some issues with my base station so I reset and re-installed the cameras. I deleted my wife access and resend the access. When we click on the email to accept access it defaults to create an account. My wife login in to her account and the cameras do not appear. Need help.

Re: Grant Access with pre-existing account

ShayneS — Tue, 13 Oct 2020 19:49:15 GMT

HI @hcortez3973

Did you re-select the cameras that your wife will have access to?

Re: Grant Access with pre-existing account

hcortez3973 — Tue, 13 Oct 2020 19:54:34 GMT

Yes I have selected all the cameras like I did before and still no cameras are shown.

Re: Grant Access with pre-existing account

ShayneS — Tue, 13 Oct 2020 20:03:34 GMT

Does the same happen over the Web portal? Which device is she using along with the OS & Arlo app version?

Re: Grant Access with pre-existing account

Lisadan — Sat, 02 Jan 2021 19:04:01 GMT

@hcortez3973

Hi, did you solve the problem with your wife to access her account?

We reset to the direct storage access, then my wife could not access her account now. Thank you. Dan

Re: Grant Access with pre-existing account

ShayneS — Mon, 04 Jan 2021 19:36:49 GMT

Hi @Lisadan

If you happen to reset your base station make sure to add the granted access account back and allow permissions for the cameras you want to grant access to. If you need further assistance, please contact the Support Team to further investigate this. You will find several options for contacting support in the provided link. Arlo Tech Support