topic Re: Android app crashing in Arlo Ultra

Android app (2.20_28160) crashing on Samsung S10. Tried reinstalling app.

Vij — Fri, 25 Sep 2020 18:29:20 GMT

My arlo app keeps crashing on my samsung s10. I have deleted and re installed the app from play store but as soon as you click on the app it crashes.
My app version 2.20_28160.

Can someone please advice what could be the issue.

Re: Android app crashing

JessicaP — Fri, 25 Sep 2020 18:30:05 GMT

Hi Vij,

What Android version are you running on your Samsung S10? Is this happening when you're on WiFi and/or cellular data? And if you have VPN on, try to turn it off to see if that helps as well.

Re: Android app crashing

Vij — Sat, 26 Sep 2020 00:29:24 GMT

Hi Jessica,
Thanks for your reply. I'm using version 10 of android. It crashes on both wifi and cellular. I do not have vpn setup.
I have noticed when i go to play store and open app from there it works fine. Directly it crashes.

Re: Android app crashing

moeman — Sat, 26 Sep 2020 12:55:23 GMT

The exact thing is happening to me. Samsung S10, crashes when I open the app directly but opens from play store.

Re: Android app (2.20_28160) crashing on Samsung S10. Tried reinstalling app.

Seattlegrunge — Tue, 29 Sep 2020 08:11:47 GMT

Happens to me too on Samsung Galaxy S9 Note with Android 10 and latest updates. It has been going on for a couple of weeks now.

Re: Android app crashing

moeman — Tue, 29 Sep 2020 09:53:44 GMT

I tried mine again this morning to send the logs to Arlo and it opens fine now. I also woke up to an update for android. The app opened before the update and after the update. Any one else having the same luck?

Re: Android app crashing

JessicaP — Thu, 01 Oct 2020 15:46:10 GMT

We recently released a new version of the Arlo Android app, which is 2.20_1. Update to the latest version if you haven't done so already and let us know if you're still seeing the issue. You can read more about it here: Arlo Android App - 2.20.1 - 28th September 2020